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  • German French Customer Support Representative - Ireland, Dublin-Dublin 2 DESCRIPTION Are you a ready to start a new career in Dublin, Ireland (city center location)? We have the new opportunity for you as a German Customer Support Representative. JOB DESCRIPTION My client is looking for an enthusiastic and talented Customer Support Representative - German Market to join fun and energetic team in Dublin on a full-time basis. You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and German. French is also advantageous, but not required. REQUIREMENTS Being fluent/native level of German French and fluent level of English Familiarity with sales and customer support CRM Applications such as Salesforce.com Familiarity with cloud/Saas or remote access software a plus 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 10/8/7/Vista, and Windows Server platforms Knowledge of mobile platforms (iPhone, Android) a plus WHAT'S ON OFFER FOR YOU Excellent base salary of 29.000Euros and 5% bonus paid twice a year Paid training to keep you up to date on products and procedures. Excellent career advancement opportunities. International working environment. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Fraud Operations Team Lead - Ireland Key Responsibilities *Oversee day to day operations of the Fraud team in Ireland *Build a culture of ownership and accountability across the team, consistently raising standards *Supervise, train and motivate to get the best out of the team *Assist with hiring, training and coaching new team members *Find existing fraud trends by analysing accounts and transaction patterns *Identify ways to improve processes with ability to coordinate with product, technology and analytical teams to implement *Willingness to step in and do team tasks, as required; includes: *Identifying and detecting suspicious orders by interpreting large, complex, sensitive data using an array of cutting edge systems and methodologies *Reviewing and categorizing buyer payment disputes to prevent future fraud Experience, Knowledge and Skills *Relevant experience in managing an operational team, ideally in a high growth environment *Proven ability to manage a workforce to deliver ambitious operational results *Strong work ethic with a "can-do" attitude; very motivated and pro-active *Hands on and enthusiastic leadership style with excellent interpersonal skills - can connect with staff at all levels and effectively manage change *Data driven decision maker *Thrive in a fast paced, challenging environment *Experience working in the fraud prevention/revenue protection industry or with SQL is a plus *Eligible to work in Ireland Benefits that apply: -Health insurance -Relocation package (one-way flight, 2 weeks accommodation) -Ability to travel to my client's offices globally -Opportunities to manage the global fraud team -20 days annual leave 9 bank holidays

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