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  • The Customer Service Representative role will consists in attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Location: Soho & Shoreditch English needs to be fluent standard. The desire candidate must speak French and German Working Hours 9-5 or 9-6 Pay 25k - 27 per annum Depending on the experience Career progression as they are launching the new office in London Job functions: *Open and maintain customer accounts by recording account information *Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution *Maintain financial accounts by processing customer adjustments *Recommend potential products or services to management by collecting customer information and analysing customer needs *Prepare product or service reports by collecting and analysing customer information *Manage large amounts of incoming calls *Identify and assess customers' needs to achieve satisfaction *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Go the extra mile to engage customers *Resolve customer complaints via phone, email, mail or social media *Use telephones to reach out to customers and verify account information *Greet customers warmly and ascertain problem or reason for calling *Assist with placement of orders, refunds, or exchanges *Advise on company information *Answer questions about warranties or terms of sale *Utilize computer technology to handle high call volumes *Work with customer service manager to ensure proper customer service is being delivered *Close out or open call records *Resolve customer complaints via phone, email, mail or social media Requirements: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiar with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize and manage time effectively *High school diploma or equivalent; college degree preferred

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • Do you speak German on a native level? Are you interested in gaining some Market Research experience and improving your communication skills? Then apply to become a German Market Researcher! Your primary role as a telephone interviewer will be to gather accurate and timely customer feedback, assess the customer experience, and provide the clients with insight into operational, service, and performance improvement. You do not need any previous experience; you will be briefed on the job and also get full training in the system. Basic Skills Required: *Excellent interpersonal and listening skills *A good telephone manner *High standard, both spoken and written, in German *Must be computer literate *To be self-motivated and reliable Salary: £8.50 per hour Shift Patterns: We ask for a commitment to a minimum of 3 shifts per week (12pm - 6:30pm) This is not a cold calling job! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Do you speak German on a native level? Are you interested in gaining some Market Research experience and improving your communication skills? Then apply to become a German Market Researcher! Your primary role as a telephone interviewer will be to gather accurate and timely customer feedback, assess the customer experience, and provide the clients with insight into operational, service, and performance improvement. You do not need any previous experience; you will be briefed on the job and also get full training in the system. Basic Skills Required: *Excellent interpersonal and listening skills *A good telephone manner *High standard, both spoken and written, in German *Must be computer literate *To be self-motivated and reliable Salary: £8.50 per hour Shift Patterns: We ask for a commitment to a minimum of 3 shifts per week (12pm - 6:30pm) This is not a cold calling job! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a German speaker looking to build your career in sales and work with industry leaders in aviation and travel? We are working with multiple different exciting companies that are all looking for something you have, fluency in German! Experience is not necessary and what my clients are looking for is someone who is hungry to succeed in a highly profitable and competitive industry, if you want to create a name for yourself and be in control of your own profitability then we have to talk! Given the nature of the roles we have, candidates must have excellent command of both German and English. If you are ready to take the next step in your career, or even start your first job then please send your CV to me at p.bogusevicius@eurolondon.com We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent Spanish speaker? Are you looking for an exciting entry level role for a leading company in cyber security? We are looking for a lead generation specialist to join a busy sales team in London. If you are available to start a new role immediately and are hard working, sales and target driven - get in touch! We might have the perfect role for you! Be part of an amazing business and work in the leading team in the company! Your role: * Researching lists and doing lead generation for companies online * Finding contacts for organisations * Creating leads using Salesforce or other CRMs * Providing lists of companies * Conducting web research Ideally candidates will: * Have some experience in lead generation, sales or customer services * Feel confident working on the computer and also over the phone at times * Have strong communication skills * Be confident in using Microsoft products and ideally have experience using either Salesforce or other CRMs * Have great attention to detail * Be target driven * Work well as part of a team but also be driven and self motivated PPREFERRED: * IT or technical degree would be beneficial for the role * Given the nature of the role another language would be a plus - Spanish is very beneficial for the role but not a must This role is a temp to perm position The pay: £10.75 per hour to start with - with a view to increasing after 6 months to around 25/26k equivalent. If you are interested in sales long term this would be a plus too as there may be room to progress into an account developer role. Given the nature of the role candidates must have excellent command of Finnish, Danish, Swedish OR Norwegian AND English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a fluent Swedish speaker? Are you looking for an exciting entry level role for a leading company in cyber security? We are looking for a lead generation specialist to join a busy sales team in London. If you are available to start a new role immediately and are hard working, sales and target driven - get in touch! We might have the perfect role for you! Be part of an amazing business and work in the leading team in the company! Your role: * Researching lists and doing lead generation for companies online * Finding contacts for organisations * Creating leads using Salesforce or other CRMs * Providing lists of companies * Conducting web research Ideally candidates will: * Have some experience in lead generation, sales or customer services * Feel confident working on the computer and also over the phone at times * Have strong communication skills * Be confident in using Microsoft products and ideally have experience using either Salesforce or other CRMs * Have great attention to detail * Be target driven * Work well as part of a team but also be driven and self motivated PPREFERRED: * IT or technical degree would be beneficial for the role * Given the nature of the role another language would be a plus - Swedish is very beneficial for the role but not a must This role is a temp to perm position The pay: £10.75 per hour to start with - with a view to increasing after 6 months to around 25/26k equivalent. If you are interested in sales long term this would be a plus too as there may be room to progress into an account developer role. Given the nature of the role candidates must have excellent command of Finnish, Danish, Swedish OR Norwegian AND English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

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