Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).
Applications will only be accepted if: - You are bilingual in another language other than English (language graduates accepted) - You have 6 months recruitment experience OR studied languages at university *** Please do not apply if you do not meet the above criteria *** Are you looking for a company to help you start or advance your career in recruitment? Are you looking for a fun and fast-paced working environment that values employees for their people skills and their linguistic ability? Well, Euro London Appointments are hiring! We are currently looking for multilingual candidates to join the Euro London team as recruitment consultants. Candidates with more than 6 months recruitment experience will be at an advantage, however we will still consider candidates that have: - A bachelor's degree in language - Outstanding communication skills - Excellent telephone manner - Strong motivation and drive - Good negotiation and persuasion skills What will you get in return? Euro London is a fantastic company to work for but we can be quite picky in choosing who gets to join our fun and ambitious teams. However, successful candidates will receive: - a competitive commission structure (this is how you can make big money with our agency!) - Company incentives for hitting target (tropical holidays, expensive lunches/dinners etc. the list goes on!) - 23 days holiday your birthday off and not including bank holidays! - Private healthcare - Life insurance - Private pension - Free fruit during the week and free drinks on Fridays - Regular social events I would honestly be here all day if I tried to include them all! To put it very simply, we are looking for bright, ambitious and crucially: multilingual candidates to join our company. If you believe that could be you, then please get in touch with me! Theo Chau 0207 029 3751 email@example.com
Supporting the IT infrastructure of a company shouldn't be a solitary task. Why not join an outstanding IT department's team, gain international exposure and provide your help to colleagues from all around the world? A top 10 global & successful law firm is looking for an ideally bilingual Global IT Support Analyst to expand its team in Manchester. You will provide a technical 1st line support to the many offices of the company - UK, Germany, Spain, France, US, Asia - for a wide variety of issues and escalate when necessary. Your ideal profile: *2 years' experience in an IT Support Analyst position *Broad technical skills with excellent knowledge of Windows 10 and Office 2016 * Ability to work on a fixed shift from 3:00 pm to 11:00 pm (don't worry, you won't be by yourself) *Excellent communication in English *Extra bonus point if you speak German, French, Spanish, Italian or any additional language The main responsibilities: *Provide global IT support remotely or on-site for Mobile, Desktop, Laptop, Windows, Blackberry, Cisco, VPN, Active Directory, Exchange Server, etc. *Document and resolve tickets in a timely manner *Escalate issues to 2nd and 3rd line when necessary The perks: *24 days of holiday 8 bank holiday *Extensive Training *Pension, healthcare and gym membership *An excellent team of hardworking, generous & collaborative people Location: Manchester Salary range: £20'000 to £30'000 Start date: ASAP If you read that far and you felt that Global IT Support Analyst could be you, quick apply or send your CV to firstname.lastname@example.org. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.
A leading event management company with a huge portfolio of networking events and conferences held worldwide, is looking for a Delegate Sales Executive to join their successful team. This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to sell tickets to conferences the client will be holding all across the world . So a little more information about the role: *Contacting old and excising clients and selling tickets/packages to the conference. * Responding to clients questions about the conference via email and telephone * Increasing new business through research *Well established leading global conference based in Central London *Full time hours For this position you would ideally need to be: *Fluency in any European language would be a benefit. *Fluent level of English *Fantastic communication skills * Strong negotiation skills * Sales Driven *Keen to use language skills in a working and professional environment
This is an exciting new opportunity to work for an excellent company to provide sales administration support and proactively manage sales orders and queries across Europe. Key responsibilities: *Complete the processing of sales orders accurately and efficiently for customers *Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services. *Provide order confirmations where required and other documents to allow the timely shipment and payment of goods including invoices *Reply to customer and Sales Representative queries relating to delivery and dispatch to ensure that any queries are resolved as soon as possible *Ensure all customers information is updated when required *Ensure all shipping documentation is managed effectively *Provide general administrative support to sales staff where required Skills required: *Fluency in Spanish and English is essential *Previous sales order processing experience is essential *Excellent communication skills both written and verbal in order to establish good working relationships *Ability to work with multi-currency *Ability to work to tight deadlines and to be able to demonstrate excellent time management skills This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skill-set please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
A large international insurance company are looking for a Spanish speaking claims handler to join their Latin American and Caribbean team. The business unit handles non marine reinsurance contracts for their clients based in the Latin American and Caribbean region. They require the correct level of experience to ensure new and existing accounts are given the highest level of service. This position will also require communicating with other regional offices including London and Mumbai. Key Responsibilities: *Analyse all technical claims documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for the client whilst resolving any queries. *Prepare presentations for client and markets including assisting the Placement Support team with providing renewal information, statistics and any technical advice as required *Receive and action client's cash call instructions in a timely manner and communicate important information to obtain prompt agreement *Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary *Build, develop and maintain strong relationships with clients and other third parties *Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner *Ensure all sanctions are covered Requirements: *Reinsurance or Industry knowledge *Technical knowledge of reinsurance policies *Excellent communication skills (written and verbal) in both Spanish and English *Ability to build strong relationships *Attention to detail *Ability to organise and prioritise *Ability to work both independently and autonomously This is an exciting permanent opportunity beginning immediately. If you are currently available and have the required skill-set please send your CV in word format. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
We have exciting new opportunities based in Crewe, Cheshire for a telecommunications distributor exporting to Europe. We are looking for great Sales candidates speaking either fluent Italian, Spanish or Portuguese to a high business standard. Your main objective will be to market the company's products by building & maintaining relationships and optimising service levels in order to meet customer requirements whilst growing profit margins. Some of your core responsibilities will be to: -Build and develop valuable customer relationships by researching their business models/markets and networking with key decision makers. - Advise customers on delivery, timing, cost and quality issues by fully understanding and analyzing their requirements, negotiating alternative levels of acceptability where appropriate in order to maintain and develop customer confidence. - Develop and support the 'new business' marketing strategy by developing potential new business contacts, clients and opportunities through networking and market research. - Provide feedback using a range of communication tools to encourage a positive work ethic within the sales department - Pro-actively works with Operational teams to ensure Service Level Agreements are met and exceeded. The successful candidate will be fluent in either Italian, Spanish or Portuguese and will have a proven sales background or a desire to work in the Sales field, thriving in a dynamic, fast paced environment. You will enjoy achieving and over achieving targets , will be an excellent communicator and have a persuasive nature! You will also be experienced in Microsoft office , including Excel. Due to the location in Crewe, car owners are preferred . The roles are to start ASAP. Please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com
f you are a Spanish speaking with experience in Customer service Advisor who would like to join a prestigious company read on… The company has been providing an exceptional customer service in healthcare sector, looking for expanding their business into international markets. If you want to join a young company, ambitious and fast growing Responsibilities *Supervising a team. *Dealing with patients regarding to different programme *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Spanish speaker. -Experience in office environment -Minimum 1 years experience as Customer Service -Experience in Healthcare sector -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.
Are you Spanish Speaking? Looking to pursue your career in Sales and looking for a new challenge within a competitive environment? Looking to progress your career with a property giant? Then this is the role for you! Work with one of the industry leaders in the real estate industry in a challenging, yet rewarding role. Be responsible for the growth of the Spanish market and provide excellent service to your existing and future clients and maximise your profits! Responsibilities include: *Cold Calling *Identify new business opportunities and close with advertising solutions *Sell and up-sell a large range of products *Be the point of contact to answer costumer queries *Establish and build costumer relationships *Sell and up-sell a large range of products *Present products and new initiatives to costumers Requirements: *Fluent in Spanish and excellent English *Proven track record of sales targets in office environment *Ability to manage costumer expectations *Organised, hardworking & ambitious Ultimately, we're much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you cannot say 'yes' to all the above, but you have a desire to be part of a new team then please get in touch with Paulius Bogusevicius, 02070293799 or email firstname.lastname@example.org, Euro London Appointments. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.
The world's leading luxury jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, or Spanish needed. *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages