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  • *Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines. *Primarily a phone based role within a call centre environment. *Using numerous in-house software systems, CRM platform and payment gateways *Handling 50-75 customer care and sales enquiries per day, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution. *Meeting sales targets, customer response times, Customer Satisfaction results and quality *Supporting with Customer Experience administrative tasks when requested *Liaising with internal departments as well as external business partners. *Acting a brand ambassador at all times

  • A leading Korean finance company is currently seeking a Korean speaker to assist them with a number of tasks. Main Duties : -Making monthly newsletter for client members -Arranging seminars (4~5 times per year) and annual meeting (December) -Arranging the clients golf competitions ( 1 competition per half-year) -Clients Member Directory Update etc. About you: *Excellent written and verbal communication skills. Fluent in Korean *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

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