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  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Applications will only be accepted if: - You are bilingual in another language other than English (language graduates accepted) - You have 6 months recruitment experience OR studied languages at university *** Please do not apply if you do not meet the above criteria *** Are you looking for a company to help you start or advance your career in recruitment? Are you looking for a fun and fast-paced working environment that values employees for their people skills and their linguistic ability? Well, Euro London Appointments are hiring! We are currently looking for multilingual candidates to join the Euro London team as recruitment consultants. Candidates with more than 6 months recruitment experience will be at an advantage, however we will still consider candidates that have: - A bachelor's degree in language - Outstanding communication skills - Excellent telephone manner - Strong motivation and drive - Good negotiation and persuasion skills What will you get in return? Euro London is a fantastic company to work for but we can be quite picky in choosing who gets to join our fun and ambitious teams. However, successful candidates will receive: - a competitive commission structure (this is how you can make big money with our agency!) - Company incentives for hitting target (tropical holidays, expensive lunches/dinners etc. the list goes on!) - 23 days holiday your birthday off and not including bank holidays! - Private healthcare - Life insurance - Private pension - Free fruit during the week and free drinks on Fridays - Regular social events I would honestly be here all day if I tried to include them all! To put it very simply, we are looking for bright, ambitious and crucially: multilingual candidates to join our company. If you believe that could be you, then please get in touch with me! Theo Chau 0207 029 3751 t.chau@eurolondon.com

  • Supporting the IT infrastructure of a company shouldn't be a solitary task. Why not join an outstanding IT department's team, gain international exposure and provide your help to colleagues from all around the world? A top 10 global & successful law firm is looking for an ideally bilingual Global IT Support Analyst to expand its team in Manchester. You will provide a technical 1st line support to the many offices of the company - UK, Germany, Spain, France, US, Asia - for a wide variety of issues and escalate when necessary. Your ideal profile: *2 years' experience in an IT Support Analyst position *Broad technical skills with excellent knowledge of Windows 10 and Office 2016 * Ability to work on a fixed shift from 3:00 pm to 11:00 pm (don't worry, you won't be by yourself) *Excellent communication in English *Extra bonus point if you speak German, French, Spanish, Italian or any additional language The main responsibilities: *Provide global IT support remotely or on-site for Mobile, Desktop, Laptop, Windows, Blackberry, Cisco, VPN, Active Directory, Exchange Server, etc. *Document and resolve tickets in a timely manner *Escalate issues to 2nd and 3rd line when necessary The perks: *24 days of holiday 8 bank holiday *Extensive Training *Pension, healthcare and gym membership *An excellent team of hardworking, generous & collaborative people Location: Manchester Salary range: £20'000 to £30'000 Start date: ASAP If you read that far and you felt that Global IT Support Analyst could be you, quick apply or send your CV to j.seng@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • A leading event management company with a huge portfolio of networking events and conferences held worldwide, is looking for a Delegate Sales Executive to join their successful team. This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to sell tickets to conferences the client will be holding all across the world . So a little more information about the role: *Contacting old and excising clients and selling tickets/packages to the conference. * Responding to clients questions about the conference via email and telephone * Increasing new business through research *Well established leading global conference based in Central London *Full time hours For this position you would ideally need to be: *Fluency in any European language would be a benefit. *Fluent level of English *Fantastic communication skills * Strong negotiation skills * Sales Driven *Keen to use language skills in a working and professional environment

  • We have exciting new opportunities based in Crewe, Cheshire for a telecommunications distributor exporting to Europe. We are looking for great Sales candidates speaking either fluent Italian, Spanish or Portuguese to a high business standard. Your main objective will be to market the company's products by building & maintaining relationships and optimising service levels in order to meet customer requirements whilst growing profit margins. Some of your core responsibilities will be to: -Build and develop valuable customer relationships by researching their business models/markets and networking with key decision makers. - Advise customers on delivery, timing, cost and quality issues by fully understanding and analyzing their requirements, negotiating alternative levels of acceptability where appropriate in order to maintain and develop customer confidence. - Develop and support the 'new business' marketing strategy by developing potential new business contacts, clients and opportunities through networking and market research. - Provide feedback using a range of communication tools to encourage a positive work ethic within the sales department - Pro-actively works with Operational teams to ensure Service Level Agreements are met and exceeded. The successful candidate will be fluent in either Italian, Spanish or Portuguese and will have a proven sales background or a desire to work in the Sales field, thriving in a dynamic, fast paced environment. You will enjoy achieving and over achieving targets , will be an excellent communicator and have a persuasive nature! You will also be experienced in Microsoft office , including Excel. Due to the location in Crewe, car owners are preferred . The roles are to start ASAP. Please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • The world's leading luxury jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, or Spanish needed. *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • We have exciting new opportunities based in Crewe, Cheshire for a telecommunications distributor exporting to Europe. We are looking for great Sales candidates speaking either fluent Italian, Spanish or Portuguese to a high business standard. Your main objective will be to market the company's products by building & maintaining relationships and optimising service levels in order to meet customer requirements whilst growing profit margins. Some of your core responsibilities will be to: -Build and develop valuable customer relationships by researching their business models/markets and networking with key decision makers. - Advise customers on delivery, timing, cost and quality issues by fully understanding and analyzing their requirements, negotiating alternative levels of acceptability where appropriate in order to maintain and develop customer confidence. - Develop and support the 'new business' marketing strategy by developing potential new business contacts, clients and opportunities through networking and market research. - Provide feedback using a range of communication tools to encourage a positive work ethic within the sales department - Pro-actively works with Operational teams to ensure Service Level Agreements are met and exceeded. The successful candidate will be fluent in either Italian, Spanish or Portuguese and will have a proven sales background or a desire to work in the Sales field, thriving in a dynamic, fast paced environment. You will enjoy achieving and over achieving targets , will be an excellent communicator and have a persuasive nature! You will also be experienced in Microsoft office , including Excel. Due to the location in Crewe, car owners are preferred . The roles are to start ASAP. Please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A globally operating and prestigious Investment firm is currently seeking Customer Service Representative with French OR Italian OR German plus English skills to provide a first class service to their customers! Customer Service French OR Italian OR German plus English! Frankfurt region The Role: Once you have completed an intensive training introduction, you will be part of a team of 15 and will be responsible for the following: •    Taking inbound calls in a service centre environment •    Processing and interpreting customer concerns, wishes and demands •    Account activation and maintenance •    Providing explanations on procedures •    Educating customers on products •    Ensuring high-levels of customer satisfaction at all times The Requirements: If you have experience in the financial services/banking industry this is an advantage but not a must! You should present yourself professionally and be comfortable liaising with your customers on a remote basis. Other requirements include: •    French OR Italian OR German plus fluent English •    Ideally at least one year experience in a customer service role •    Previous experience in a call or service centre environment is ideal •    Good MS Office skills Why Apply? •    You are being offered the opportunity to join an established, international and ultimately progressive company •    The chance to work in an international environment where you can use your languages daily If you are interested please send your English CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

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