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  • This global firm helps safeguard the revenues and reputations of more than half of the Fortune 100 brands in the rapidly evolving digital world. Using a SaaS delivery model, advanced data technology, and domain expertise, they address Domain, Brand, Piracy, and Fraud risks that brands face due to the web's anonymity, global reach, and shifting consumption patterns for digital content, physical goods, and services. Customers are attracted to its unique combination of industry-leading expertise, advanced technology, and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Opportunity Summary: They are hiring 3 Client Service Managers (CSMs) to each cover a specific market across Europe (ie France, Germany, and Italy). CSMs are responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs. CSMs perform independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential. Role Responsibilities: Manage all aspects of client management to include: account set-up, domain registrations (both gTLD's and ccTLD's), estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction Function as the main point of contact to assigned clients - oral and written correspondence Act as the internal advocate for the client Monitor registration and renewal data for clients Co-ordinate and manage regular service reviews Effectively advise clients on products and services Specific Role Requirements: Fluency to a native level in one of either French OR German OR Italian Solid dedicated experience within a pure client services role Understanding of Domain services is advantageous but not essential Strong oral and written communication skills Excellent organisation and decision-making skills Team player - ability to work with others in different time zones Experience working in a fast-paced environment Ability to multi-task projects simultaneously Can-do mentality with the motivation to excel Proficiency with MS Office Suite (Word, Excel, PowerPoint) Good understanding of contract management, accounting, and business management practices Ability to effectively manage requests from management, technical and administrative staff, and clients Must credit attention to detail and accuracy as a strength Ability to handle stressful situations with poise and professionalism Winning Requirements: Degree educated or equivalent a plus Fluency to a native level in one of either French OR German OR Italian To apply for this position please send a copy of your CV in English and as a word document to: m.christie@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. Please note that we can only accept applications from candidates in possession of a valid UK work permit. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you have a profound working knowledge of all aspects of HR on a global level? Do you speak fluent German and English or other languages? Do you enjoy working within an international and fast paced environment? If so, please read on, as this might be the next important step in your career! My client is a world leading FMCG company and is seeking for one of their offices in Bavaria an Senior HR Business Partner (m/w) Your responsibilities: You will provide dedicated operational HR support. Your tasks will include: Be the main point of contact for all local and global HR structures and processes between the management team and Deliver, coordinate and manage HR Projects Partner with management to advice on and support any employee and management issue Prepare, analyse and present all HR related subjects HR representation at all works council meetings and management of related business Correspondence between regional HR departments The requirements: More importantly you need to be confident, flexible and have an understanding of working in this environment and sector on a global level! You should be creative and willing to bring new ideas to the company and position. Other requirements include University Degree A minimum of 4 years experience as HR Manager / HR Generalist in international environment is of advance Fluent English or any other languages desirable, German would be a plus Strong interpersonal skills Employment law knowledge Global mind-set Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV & your references in ENGLISH via email  to Manuela Ziegleder – m.ziegleder@eurolondon.de Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de      

  • Sprechen Sie fließend Deutsch und Englisch? Haben Sie Erfahrung im Kundenservice und wissen Sie, wie Sie ERP-Systeme einsetzen? Können Sie gut im Team und auch selbstständig arbeiten? Sie sind kundenorientiert und suchen eine neue Herausforderung im Umkreis von München? Unser Kunde, im Norden von München, sucht eine/einen Customer Service Representative (m/w) mit ERP Kenntnissen Ihr Aufgabengebiet: Auftragsannahme & - kontrolle einschließlich Prozess, Lieferdatum und Menge Erstellung von Auftragsbestätigungen und Angeboten Weiterleitung wichtiger Kundenanfragen, wie z. B. die Versandanforderungen, die Lieferzeit und die Anzahl der Artikel Proaktive Nachverfolgung von Bestellungen nach Kundenanfragen Pflege der Kundendatenbank und erster Ansprechpartner für Kunden (B2B) Schnittstelle zwischen Produktion, Außendienst und Kunde Ihr Profil: Erfolgreich abgeschlossene  kaufmännische Ausbildung oder einen Abschluss in der Betriebswirtschaft als Außenwirtschaftler, Industriekaufmann oder Mechatroniker Mindestens zwei Jahre Erfahrung im Kundenservice, idealerweise in einem internationalen Produktionsunternehmen Sehr gute Deutsch und Englisch Kenntnisse, weitere Sprachen wünschenswert Kompetenter Benutzer von MS Office, sowie Erfahrung im Umgang mit ERP-Systemen (idealerweise ProAlpha, Oracle, usw.) Starke administrative und organisatorische Fähigkeiten Fähigkeit, unter Druck gut zu arbeiten Warum Bewerben?: Flache Hierarchie Attraktives Gehalt Internationales Arbeitsumfeld   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder, m.ziegleder@eurolondon.de . Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.    

  • Are you a fluent Spanish AND Italian speaker? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Spanish AND Italian Speaking) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus other Languages, both spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum (pro rata for the number of months worked), paid monthly Poential to earn up to £22,000 depending on experience. Bonus!!! Earn up to 10% in bonuses Job Type: Fixed term contract until Jan 2019 with a strong potential to transfer onto a permanent contract OR possibility of a permanent contract from the start. Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: September or October 2018 - take your pick! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • A global business intelligence group's award winning international sales team is growing after a record year. Delivering information that moves markets and influences major trading decisions across energy markets, the company offers a great environment to breed success; constant coaching and career development opportunities and also great rewards for achievement ( 40% OTE; uncapped and the team all exceeded targets last year). The benefits package is also generous; people are well looked after. This is one of this global company's top sales teams and they're looking for people who match their passion and drive to succeed, who thrive on the challenge of leading business conversations with senior level decision makers and can think on their feet; this will be done in English and French and/or Italian so an extremely high level of fluency in French and/or Italian is essential alongside fluent English. Written language skills are also important as you'll tenaciously follow up your discussions. You'll manage a portfolio of accounts to develop and also go hunting for new clients in defined sectors. There will be targets for both results and activity; they're a team of high achievers and while some sales experience is preferred, the drive to succeed is the only essential as support, training and encouragement are guaranteed. Fluent French and/or Italian and English, drive to build an international sales career and a passion for exceeding expectations win a place on this team. The team will then give you what you need to succeed. Please do contact Ben Brogden (b.brogden@eurolondon.com, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a three stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Client Operations analyst- Graduate position Italian and Spanish speaking. Fintech, want to work in a growing transaction network based in the Heart of London? Looking for career growth? Looking for a company that really invests in you? Are you a critical thinker, problem solver, entrepreneurial and technical? Then I have a position for you, a growing mutual funds transaction provider have recently engaged with me to sources for some brainy grads to join their growing team. Role Purpose The person in this role will occupy a key position within the business as our client base and product range expands. This role will have specific responsibility for the company's production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients. Key Responsibilities *Proactively monitor the production services. *Provide first line support to the clients. *Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team. *Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production. *Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases. *Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the service. *Work with, and communicate to, all customers and internal technical staff during implementations. *Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe. *Maintain a high-quality service support and delivery. Required Knowledge & Experience *Fluent Italian with Spanish. *Good technical background. *Knowledge of the Mutual funds industry. *Degree educated in one of the following subjects Science, technology, Engineering and Maths *Some experience with SQL would be beneficial. *Strong work ethic *Attention to detail If you would like to apply for this position then please apply with your updated CV in a WORD format. Apply through here or send me and Email Directly! L.young@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • Italian & German Speaking Customer Service Specialist (Reference: SMJM/336788) Euro London is working with the world's largest manufacturer of memory storage products. This global company are seeking an enthusiastic and driven speaker of both German and Italian to join the European Customer Service team. Acting as an ambassador for European customers, you will use your professional communication skills to ensure high level customer service is delivered with every contact. You will also be responsible for identifying potential opportunities through your communication to help with company growth. Are you interested in joining a company with great perks and benefits? Please read a profile below of what I am looking for? The ideal candidate for this role will: - Have fluency in the following three languages: German, Italian and English - Be motivated by delivering high level customer support and being an ambassador for the brand. - Have strong administrative and communication skills (verbal and written) with a professional telephone manner - Thrive in a busy environment and enjoy a variety of exciting tasks - Ideally have experience in a technical and/or contact centre position (but this is not essential). If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.mcclean@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Client Service Manager- Italian speaking The company: Just on the brink of their 20th birthday, this is a software company that provides assistance and protection to companies with an online presence. They specifically focus on a number of categories but the two main areas Include Domain and Brand protection. They are looking for an experienced Account manager or customer success managers to move in to this role, who also speak Italian! Based here in their London office you be part of a growing client services team and will be given clients to manage on a daily basis, now this can vary from 7 to up to 20 at any given time so organisational skills are very important! You could be responsible for the management of client information, client relations (via oral and written communications), and internal systems. Client satisfaction and Order Management are the primary responsibility of the CSMs and in order to successfully fulfil this they need to be highly organised. CSMs work independently with direction from supervisors, and their work has a significant impact on company revenues and profitability, client perception and satisfaction. The better service you provide the more likely the Client is going to resign with you! There is no team management required in this role but, strong experience of coordinating projects and reporting on Excel is essential, as you will be managing the client post sale and are required to provide a high level of service to corporate clients that can range from Institutional clients to luxury brands. Role Responsibilities: -Manage all aspects of client management to include: account set-up, domain registrations (both estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction -Function as the main point of contact to assigned clients - oral and written correspondence -Act as the internal advocate for the client -Monitor registration and renewal data for clients -Co-ordinate and manage regular service reviews -Effectively advise clients on products and services Specific Role Requirements: -Minimum 4 years dedicated experience within a pure client services role -Good oral and written communication skills in English and Italian! -Good organisation and decision-making skills -Team player - ability to work with others in different time zones -Experience working in a fast-paced environment -Ability to multi-task projects simultaneously -Can-do, energetic mentality with the motivation to excel -Proficiency with MS Office Suite (Word, Excel, PowerPoint) -Good understanding of contract management, accounting, and business management practices -Ability to effectively manage requests from management, technical and administrative staff, and clients -Must credit attention to detail and accuracy as a strength -Ability to handle stressful situations with poise and professionalism If you would like to apply for this position then please apply with your updated CV in a WORD format. Apply through here or send me and Email Directly! L.young@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

  • A global business intelligence group's award winning international sales team is growing after a record year. Delivering information that moves markets and influences major trading decisions across energy markets, the company offers a great environment to breed success; constant coaching and career development opportunities and also great rewards for achievement ( 40% OTE; uncapped and the team all exceeded targets last year). The benefits package is also generous; people are well looked after. This is one of this global company's top sales teams and they're looking for people who match their passion and drive to succeed, who thrive on the challenge of leading business conversations with senior level decision makers and can think on their feet; this will be done in English and French and/or Italian so an extremely high level of fluency in French and/or Italian is essential alongside fluent English. Written language skills are also important as you'll tenaciously follow up your discussions. You'll manage a portfolio of accounts to develop and also go hunting for new clients in defined sectors. There will be targets for both results and activity; they're a team of high achievers and while some sales experience is preferred, the drive to succeed is the only essential as support, training and encouragement are guaranteed. Fluent French and/or Italian and English, drive to build an international sales career and a passion for exceeding expectations win a place on this team. The team will then give you what you need to succeed. Please do contact Ben Brogden (b.brogden@eurolondon.com, 0207 029 3799) for more information or simply apply online; the role is live and there's a desk waiting and following a three stage interview process you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Trilingual French Customer Support Specialist(SMJM/336525) Euro London Appointments are working with a global company who specialise in creating memory storage products and we are looking for a trilingual speaker of French, English and one other language to join the team. This role would suit somebody with an interest or previous experience in gaming. The candidate will be responsible for handling incoming customer queries via telephone and email, providing first level customer support and ensure high-level service. You will also be able to spot further business prospects and you will pass these leads to the sales team. You will be working alongside experienced Account Managers ensuring that you deliver a high level customer service. Previous experience working with CRM systems is also an advantage. Acting as a brand ambassador, you will review email templates and receive ongoing training to help develop the German side of the business. The salary for this role is up £21,000 per annum benefits (including travel and lifestyle benefits). The ideal candidate will: Be fluent to native level in French Have additional fluency in English and either German, Italian, Spanish or Polish Have at least 1 year of customer service or administrative experience Be a keen gamer and have a sound understanding of the latest gaming technology and accessories If you feel that you are suitable for the role and are available for an interview please send your CV to j.mcclean@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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