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  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Are a software sales professional with experience selling into the Benelux? Looking to take your career to the next level? I have an amazing opportunity to work for a unique software-as-a-service (SaaS) provider! The role: Identify new business opportunities and turn them into a closed deal. You will develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management. The internal marketing team will support by providing you with the leads to successfully navigate accounts from beginning to end of the sales cycle and help you make £55-£65K basic double OTE uncapped! Requirements: -A minimum of 3 years of B2B enterprise software sales experience into Netherlands / Benelux -Dutch language would be advangtageous but is not essential -Hunter, proactive, hungry to generate business and communication skills are highly desirable as you will be dealing with C-level executives -Excellent presentation skills -Previous experience with Salesforce.com or similar CRM -Able to travel up to 30% of the time If your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information: b.sanchez@eurolondon.com / 0207 029 3799. Thank you for applying through Euro London Appointments, Europe's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are a software sales professional with experience selling into the Benelux? Alooking to take your career to the next step? I have an amazing opportunity to work for a unique software-as-a-service (SaaS) provider! The role: Identify new business opportunities and turn them into a closed deal. You will develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management. The internal marketing team will support by providing you with the leads to successfully navigate accounts from beginning to end of the sales cycle and help you make £55-£65K basic double OTE uncapped! Requirements: -A minimum of 3 years of B2B enterprise software sales experience into Netherlands / Benelux -Dutch language would be a bonus but is not essential -Hunter, proactive, hungry to generate business and communication skills are highly desirable as you will be dealing with C-level executives -Excellent presentation skills -Previous experience with Salesforce.com or similar CRM -Able to travel up to 30% of the time If your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information: b.sanchez@eurolondon.com / 0207 029 3799. Thank you for applying through Euro London Appointments, Europe's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you fluent in French AND Dutch AND English? Are you looking to join a well known leading global brand? Or perhaps you are looking to start a career in HR or Customer Services? If any of the above applies to you, then read on! A fantastic opportunity has become available for a French AND Dutch AND English speaker to join a leading international brand within FMCG. It is imperative that candidates speak all 3 languages fluently. The HR team for this company is located within the company's shared service centre with a focus on supporting the teams in Belgium, The Netherlands and Luxembourg. Key responsibilities: *This position is responsible for supporting the introduction and facilitation of new employees, supporting existing employees and managing the process for employees leaving the business. *You will be responsible for acting as the first point of contact for all queries and requests that are received via phone, email, and web request. *You will be responsible for ensuring all documents and processes are compliant with company procedures and local legislation so any knowledge of Belgian country legislation would be an asset to this role. *This role also requires careful data input in to the in house system. The key requirements we would be looking for are; *Native level speaker in French AND Dutch AND English *Previous Telephone experience *Previous HR, admin or customer service experience in an office or call centre environment *Previous experience of data entry into internal systems *MS office experience *Ability to work in a busy, fast paced environment *Excellent attention to detail *Any previous experience of using salesforce and/or internal recruitment/HR systems would be a bonus! This is a fantastic opportunity to join a friendly and successful team working for a leading global brand! This position is a 6 month fixed term contract with a possibility of converting to a permanent position. This role requires an immediate start. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website www.eurolondon.com

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