Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Hungarian, Russian or Czech Customer Service Representative - Limerick, Ireland DESCRIPTION Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. FULL RELOCATION: Flight and 2 weeks hotel paid by the Company JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS *Being native in French, Dutch or German B2 level of English *Politeness, courtesy and good communication skills. *Time management and multitasking abilities. *Ability to work in groups. *Flexibility in working hours and ability to work in shifts. *Software skills. WHAT'S ON OFFER FOR YOU *Paid trainings to keep you up to date on products and procedures. *Excellent career advancement opportunities. *International working environment. *Company-organized festivals, parties, excursions etc. throughout the year. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • French,Dutch, German, Italian or Spanish Customer Service Representative - Limerick, Ireland DESCRIPTION Are you a ready to start a new career in Limerick? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. FULL RELOCATION: Flight and 2 weeks hotel paid by the Company JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS *Being native in French, Dutch or German B2 level of English *Politeness, courtesy and good communication skills. *Time management and multitasking abilities. *Ability to work in groups. *Flexibility in working hours and ability to work in shifts. *Software skills. WHAT'S ON OFFER FOR YOU *Paid trainings to keep you up to date on products and procedures. *Excellent career advancement opportunities. *International working environment. *Company-organized festivals, parties, excursions etc. throughout the year. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Our client, a rapidly expanding US SaaS company is looking for a talented accountant looking to transfer their skills to a customer success role. In this position you will support other team members in the advice they provide to clients (accounting firms) about best practice / queries regarding the subscription based solution the organisation provides. This role would suit candidates who have experience as an accountant but are now looking to transition into a customer support / customer success role.  Responsibilities: Au sein de l'équipe Customer Success, vous aurez en charge l'assistance aux clients entrepreneurs et experts-comptables sur le logiciel. A ce titre, vous devrez: Répondre aux questions des utilisateurs et résoudre leurs problèmes (chat, e-mail ou téléphone). Fournir une expérience mémorable leur donnant envie d’utiliser les produits et services et de les recommander activement à leur entourage. Documenter les points de blocage pour en faciliter la résolution en les intégrant au développement des produits. Faire un suivi et fournir les informations nécessaires sur les problèmes / opportunités de manière claire et concise à tous les niveaux. Apporter aux clients les connaissances dont ils ont besoin pour gérer leur entreprise. Leurs fournir des conseils ou des explications les améliorations ou les modifications apportées au logiciel.   Profile required : Previous experience as an accountant Bilingual French / English Excellent customer service / customer support skills   Salary : up to 45K€ + benefits   Please send your CV to m.collins@eurolondon.fr   Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.

  • I'm now working with a company promoting healthy lifestyle through their exclusive brand of products based in London. The company is now seeking a fluent to native French speaker to join their customer services team. This company is currently enjoying a period of successful sales so you will be able to join this growing environment. The company also provides a great work-life balance with working hours between 8.30am-5pm, Monday to Friday. Moreover you'll be entitled to an excellent benefit package which includes 25 days of annual leave, pension scheme, wellness bonus and gym reimbursement in addition to working in a friendly and collaborative environment. Your key responsibilities in this role would be: *To build relationships with customers and deliver the highest levels of customer service. *To answer mainly inbound calls and emails from your customers *To process orders and deal with any order queries *To be able to help clients with questions on products, payments, order status *To support other team members and manager when needed Requirements: *Fluent French and English language *Previous experience with customer service *Excellent communication skills *Good attention to details and ability to build effective relationships with customers If you feel that you are suitable for the role and are available for an interview please send your CV in WORD FORMAT to p.kubicskoova@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you looking to combine your translation, business and language skills? This multinational, is looking to appoint an Export Sales Administrator to support the export sales team. Based about 30 mins from Nottingham town centre you will be fluent in Italian and English. Any additional languages are of great advantage. You will join an international dynamic team of Export Administrators, all going that extra mile for their clients. The role is to provide full administrative support to overseas agents, distributors and customers. This involves dealing with a wide variety of customer enquiries, order processing, quotations, dispatch and all aspects of customer service. In addition, will you be expected to translate company literature into your mother tongue. More important is a professional and mature attitude and the capacity to effectively resolve customer queries using initiative. You will be a qualified graduate with ideally some business/office skills in a commercial environment. High business fluency in Italian, both written and spoken is essential, along with English which is the company business language. Additional European languages are highly desirable. Translation skills are also required as this is an important part of the role. This is a fast moving environment and candidates must be highly organised and be able to work to tight deadlines. A strong work ethic is essential. Hours of work are Monday - Friday, 8:30am-5:00pm. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking to combine your translation, business and language skills? This multinational, is looking to appoint an Export Sales Administrator to support the export sales team. Based about 30 mins from Nottingham town centre you will be fluent in Italian and English. Any additional languages are of great advantage. You will join an international dynamic team of Export Administrators, all going that extra mile for their clients. The role is to provide full administrative support to overseas agents, distributors and customers. This involves dealing with a wide variety of customer enquiries, order processing, quotations, dispatch and all aspects of customer service. In addition, will you be expected to translate company literature into your mother tongue. More important is a professional and mature attitude and the capacity to effectively resolve customer queries using initiative. You will be a qualified graduate with ideally some business/office skills in a commercial environment. High business fluency in Italian, both written and spoken is essential, along with English which is the company business language. Additional European languages are highly desirable. Translation skills are also required as this is an important part of the role. This is a fast moving environment and candidates must be highly organised and be able to work to tight deadlines. A strong work ethic is essential. Hours of work are Monday - Friday, 8:30am-5:00pm. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a fluent German speaker near/in Milton Keynes looking for well-paid work for a company that looks fantastic on any CV? We are currently recruiting German speakers to work as Customer Service Advisers for our well-established client. What we are looking for: - Fluency in German (written, reading and spoken) - Outstanding communication skills - Ability to work within a team - Strong organisational skills - Customer service experience an advantage but not essential If you'd like to know more including pay, working hours and job responsibilities, please email or send your CV to t.chau@eurolondon.com. Alternatively, I can be reached on 0207 029 3751. *** PLEASE ONLY APPLY TO THIS ROLE IF YOU CAN SPEAK AND WRITE GERMAN FLUENTLY ***

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Our client, a Purchasing Company for food retail chains, is seeking a Franchisee Support Coordinator - France Reporting to the Senior Franchisee Support Manager based in the UK, you will take responsibility for the set-up, maintenance and communication of product information relating to distributors to ensure the smooth flow of stock through the supply chain in France. You will build strong relationships with all stakeholders (franchisees, distributors, internal contacts) to ensure all products are delivered in store according to agreed timeframes and volumes.   Role based in Lieusaint, Seine et Marne.   Principal responsibilities: Coordinating all product trials and promotional activities taking place in country Reviewing daily reports with distributors to maintain KPI achievement Maintenance of price files Producing ad hoc reports from distributor to provide insight in the Franchisee sales and product information Managing all supply chain activity and communication to distributors relating to new products, trials and promotions Ensure incoming Franchisee queries are reviewed and resolved in a timely manner using the appropriate systems, support and knowledge from around the team. Constantly developing own understanding and enhancing customer satisfaction to provide quicker and more robust responses times to enquires. Responsible for the accuracy of website information relating to pages that we own around supply chain, product and pricing information Implementation of new / replacement products and price changes, including stock management for current and future promotions and trials Supply Chain based communications   Profile Required: Supply chain background, preferably in the food retail industry Previous experience working with franchisees Experience in project coordination and supply chain management Strong stakeholder management skills French to native standard with fluent English   Salary: 48K€ - 54K€ + 10% bonus   Please send your CV to m.collins@eurolondon.fr   Please note that only shortlisted candidates will be contacted.

  • My client is a world leading distributor of mobile accessories. This is a young and fast growing company providing cases, power and audio products for all major mobile phones and tablets. To strengthen their team in Bonn they are seeking a new Sales Support Executive with the focus on the German market.   Sales Support Executive  (m/f) Permanent Position/ Bonn   The Challenge As the new Sales Support Executive you will work closely together with the Head of Sales and the Account Manager. It will be your responsibility to support with the account management of the existing client base as well as support in regards to gaining new clients in the market. Your clients would come from the retail, ecommerce and corporate sector. Your key responsibilities will include: Assist and support the Account Manager on a day to day basis Help create proposals, contracts and presentations Assist in the sales reporting Support clients with any questions, problems or issues they might have Establishing and maintaining a strong relationship with the existing client base Assisting in the new business development Upkeep of the CRM database   The Right Candidate As the new Sales Support Executive you will have gained some first experience in a similar sales support, inside sales, back-office, client support and general admin role. Experience in a inside sales, sales support, back-office and general admin role Great customer service skills Experience in B2B retail or wholesale is of advantage Ability to work independently and manage priorities Very good MS Office skills, especially Excel and PowerPoint Fluent German and good level of English is essential: a further Scandinavian language is of advantage   The Benefits This is a fantastic opportunity for a sales support professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.     Interested? If you meet these criteria then please send your full application with the reference number 339599 via email to Karin Furberg at k.Furberg@eurolondon.de or give me a call at +49 (0)69 219 32 0.