Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Ceci est une belle opportunité de direction au sein d’une entreprise dynamique en constante quête d’amélioration! Poste                 Vous définissez et mettez en œuvre la politique de relations avec la clientèle, afin d'optimiser la performance de l'entreprise et d'accroître la satisfaction du client. Vous défendez et portez la stratégie qualité client auprès de l’ensemble des directions. A ce titre, vous managez les équipes du service client et supervisez leur efficience, la qualité des réponses apportées et les réclamations. Management : Manage et encadre les équipes du service client, du support client technique et commercial. Motive les collaborateurs, évalue les performances individuelles et collectives, veille au bon climat social tout en assurant leur montée en compétences. Met en place les indicateurs de suivi de la satisfaction du client, suit leur évolution, les analyse. Analyse les raisons d’appels, garantit la qualité des informations remontées aux autres départements afin de mettre en place les actions correctives, met en place et organise des sessions de retour sur expérience régulières avec les services techniques et commerciaux. Définit les règles et les pratiques de réponse au client (best practices) par type de canal (courrier classique, téléphone, Internet ou messagerie électronique) et s’assure de leur application par les équipes. Ecoute client et analyse de la satisfaction : Pilote les process et les actions visant à développer la connaissance client de l’entreprise, la compréhension des besoins, des attentes et de la perception des clients. Propose les enquêtes de satisfaction clients, les met en œuvre, participe à l'analyse des résultats, les communique en interne auprès des équipes et des autres directions de l'entreprise, identifie des axes d'amélioration et suit leur mise en place. Développement de projets : Suit et aide au déploiements de projets transverses et d’amélioration à la stratégie. Suit et synthétise les actions internes d’amélioration de la culture client. Travaille en étroite collaboration avec l’ensemble des opérationnels de l'Entreprise pour répondre efficacement et rapidement aux clients. Déploie les process nécessaires.   Profil Bac+5 ou équivalent en Commerce, Management, Stratégie. Expérience de 10 ans minimum dans le management d’équipe. Expérience approfondie en centre d’appels Forte culture clients et orienté(e) résultats. Leadership et capacité à travailler en transverse Aptitude à écouter, à communiquer et à motiver ses équipes. Grande énergie, capacité de travail, gestion du stress, réactivité et autonomie. Sens des responsabilités pour être le garant de la qualité, de la bonne conduite des opérations et de l'atteinte des objectifs Anglais bon obligatoire.   Autres détails : Poste basé à MONACO Contrat Monégasque : sécurité sociale et Allocations familiales Monégasques Avantages société : Salaire fixe + variable + prime d’intéressement + 13ème mois, Tickets Restaurants   Merci d’envoyer votre CV à c.dangelo@eurolondon.fr Merci de noter que seuls les candidats retenus seront contactés

  • Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team Germany. We are recruiting a Logistics Administrator for a fixed 12 month contract to be based in their office just outside Frankfurt am Main.    Logistic Administrator (m/f) Permanent Position / Frankfurt am Main area   As the new Logistics Administrator you will be working in the warehouse being in charge of the orders leaving and returns coming back. You will be speaking to customers and internal stakeholders and assisting them with the deliveries. You will report to the Service Manager.   Your new responsibilities Preparing orders by processing requests and supply orders Maintain inventory controls by collecting stock orders and printing requests Managing stock levels Managing returns Complete reports – data entry in to CRM system Maintain a safe and clean work environment by keeping workstation, shelves and pallet area neat   Your qualifications and experiences Ideally experience working with customers in a customer service or customer support role Ability to problem solve Any experience in warehouse management or logistics is of advantage Reporting skills – ability to use a ERP system Good documentation skills Good planning and time management skills Fluent German and a high level of English   Your new employer and how to get in touch Our client’s philosophy strongly emphasises co-operation and a strong team spirit, within a vibrant environment. This is a great customer focused role, working for a large international corporation. To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 340792. Alternatively call +49 (0)69219320.

  • Office Assistant (m/f/x) 3 month - temp2perm - Frankfurt - to start asap The Role: Your daily responsibilities will involve the following: • office management and supporting the team • acting as the first point of contact regarding external and internal requests • organising and coordinating business travels and travel expense accounting • prepare reports • organising meetings and manage calendars • correspondence in German and English • manage office procedures incl. equipment • other administrative duties The Requirements: • commercial education or a degree level qualification • fluent German and English • work experience in a similar role • excellent communication skills and very service-oriented nature • very good MS office skills If this piqued your interest, please send your English CV, your earliest entry date as well as your salary requirement with 5 bullet point why you are the perfect match for that role to:  c.bronzel@eurolondon.de Please note: All applicants must be eligible for, and have valid documentation to work in Germany. Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.  

  • Do you have previous experience as a receptionist, for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking a   Receptionist (m/f) Full Time in Frankfurt   Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must.   Responsibilities: As a receptionist of this prestigious law firm you will alongside -5 other colleagues - cover the Reception from 8:00- 22:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following:0 Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space.   Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment   Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a great team work in the heart of the city training /educational opportunities   Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com

  • I am working with a leader in global forecasting and quantitative analysis. Their worldwide client base comprises more than 1,500 International Corporations, Financial Institutions, Government Organisations and Universities. With offices around the world, they employ 300 people, including 200 economists and analysts. Their best-of-class global economic and industry models and analytical tools give them an unmatched ability to forecast external market trends and assess their economic, social and business impact. They offer a comprehensive portfolio of publications, databases, and analytical tools on a subscription basis as well as bespoke consultancy services such as Thought Leadership and Economic Impact studies. To strengthen their team in Frankfurt they are seeking a new Business Development Manager with the focus on the DACH and CIS region Business Development Manager – DACH and CIS Finance Sector The Challenge This position will be an integral part of the growth plans for the EMEA region and is a fantastic opportunity to join a growing organisation. As the new Business Development Manager it will be your responsibility to expand the market share throughout the DACH and CIS region. As a Consultative Sales driven individual you will: Both initiate and close Sales of subscription services Developing business through regular meetings with clients throughout the region Facilitate Asset Management focused round table debates and conferences between organisation and senior business executives Identify and establish relationships with key stakeholders within potential new business Work closely with MD to create and execute strategies to sell subscription products Management of the contract and approval process on new business Build a portfolio of satisfied clients and further develop the existing client base Follow up on marketing campaigns The Right Candidate You will have a proven track record in Business Development with a strong Consultative sales approach Experience of selling at a senior level and mapping business requirements across an organization Ability to successfully turn cold called prospects into solid business contacts, however quality Consultative calls are the key to success. Experience within the Finance sector and the ability to develop a network within Bank, Funds and Financial Organisations Strong organizational skills, with the ability to work on multiple projects with multiple deadlines Excellent listening, oral, and written communication skills Strong analytical and problem-solving skills to identify sales gaps Ability to work independently and manage priorities Fluent German and English is essential: further European languages are of advantage The Benefits This is a fantastic opportunity for a Consultative Sales professional to join this growing team and be part of a very successful and international company. Our client is offering a competitive salary package depending on your prior experience. I would be happy to discuss this with you further upon receipt of your CV.  Interested? If you meet these criteria then please send your CV to Emma Brady, at e.brady@eurolondon.de

  • Amazing Opportunity to further develop your Sales Career with a Market Leading Technology Organisation.  This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based and mobile solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a Sales Executive who is looking for an exciting Cloud Based / Mobile product to sell and really provide useful solutions to your clients. You will speak English and German fluently. Your responsibilities: Your First month will be spent training in the US and really getting to know the products. You will then start in the Frankfurt office where you will focus on the DACH region and really develop business with a wide variety of clients. Your role will involve Call and develop relationships with both new and existing clients and prospects Create action plans as to how to maximise market presence and then develop those clients Present products and services to new corporate accounts both online and face to face Accurately forecast sales opportunities Monitor and report sales activities within the CRM system Work closely with Account management team to ensure complete Customer Satisfaction   Your Profile: You are passionate about Technology and love Developing Business You are a people person who enjoys turning a prospect into a Valued Customer You have previous sales experience on a B2B level Ideally you have sold some sort of Technology Product You want to work for a company that is growing in the DACH region. Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US so you will really get to know the Technology. This is a great opportunity to really take the next step in your Sales career with an Innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Calling All Graduates – Amazing Opportunity to get your foot in the door of a Market Leading Technology Organisation.   This company originally from the US has ambitious growth plans over the next year and you could be part of that expansion. This is a Sales oriented role where you will be tasked with speaking with potential clients on a daily basis and demonstrating the technology to them online. You will answer their questions and show them how this technology can assist their organisation. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity. The DACH market is growing so be part of that growth, This is a great role for a candidate who has recently graduated from university and has some Customer Service or Sales experience. You will speak English and German fluently. Your responsibilities: As a Business Development Representative you will report to the Sales  Manager in the UK, with dotted line reporting here in Germany and have the following responsibilities Making outbound calls to prospects who have already expressed an interest in learning about the technology Talk through the technology with the prospect and explain how it can benefit their business Make contact with potential new clients Present the technology via Webex or similar Clarify confirmed interest from the prospect and forward to the Account Executives to close the business Schedule appointments for Account Executives Record information in  the CRM system Your Profile: You have recently graduated with a Bachelors level Degree You have completed internships in a Customer focused role or have at least 6 months experience in a Customer facing role. If you have worked in Retail or Hospitality that’s great, you can use your Customer Service and problem solving skills. Don’t have any experience but recently graduated, lets talk!! Fluent German and English is essential Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big! Excellent basic and commission structure. Frankfurt based. But initial 4 weeks training in the US This is a great opportunity to gain valuable Technology Sales experience with an innovative organisation who provide training and development of its team. Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you! Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing role but just 2 shifts per week, 3pm - 7.30pm Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • My client is looking for a Norwegian speaking Market Researcher to join their team in a busy research office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is a temp role starting immediately - it's ongoing but just 2 shifts per week, 3pm - 7.30pm Given the nature of the role candidates must have excellent command of both Norwegian and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements