Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Euro London Appointments are working with a leading tour company as we look to augment their team. The ideal candidate will be a friendly communicator, passionate about service and working closely with customers and partners. This is a bilingual position and requires fluency in written and spoken English and an additional European language. Please note this is an office-based role in West London. Responsibilities: * Reserving and booking services * Build relationships with suppliers and partners * Work within a timeline * Manage booking requirements * Supervising the logistics of the tour * Cost and quality control * Processing payments Requirements: * Bachelor's degree * Fluency in English and an additional European language (written and spoken) * Knowledge of European geography and culture * Previous experience in the tourism industry * Good IT skills * Ability to travel If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

  • We are partnering with an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany. We are recruiting a Field Service Engineer to take care of the territory in the North-East of Germany (Mecklenburg-Vorpommern & north Brandenburg) and be based from home-office within this region.   Field Service Engineer (m/f) – Medical Devices Permanent Position / Home-office (North-East DE region)   As the new Field Service Engineer you will be responsible for the service activities of the medical devices and equipment within your region. Your territory will be based in the North-East of Germany (Mecklenburg-Vorpommern & north Brandenburg). It will be your responsibility to provide a high level of service to customers within your region. This will include installation, repair, service, maintenance, and upgrade of hardware and/ or software products. The role is based from a home-office and you will travel to clients on a daily basis. The goal is that you only travel throughout the day and very rarely have to stay overnight away from your home. Your new responsibilities will include: Provide emergency service and repairs using troubleshooting skills in electrical, electronic, and mechanical systems. Install instruments at customer sites Plan and complete preventative maintenance on time Liaising with customer IT departments and assisting with information systems installations and troubleshooting Accountability for maintaining assigned inventory Maintain up to date training on products and compliance as required Provide basic use\maintenance training to customers   Your qualifications and experiences As the new Field Service Engineer you should have prior experience in a similar field service role. Ideally you will have had experience within medical devices, but it is not a necessity. My client is happy to see profiles with experience from for example software or mechanical machinery. Technical proficiency servicing instruments in the field Ability to troubleshoot complex electrical, electronic, pneumatic, and mechanical systems Strong interpersonal and customer satisfaction skills Effective Time Management Skills Professional and effective internal and external communication skills Proficient use of Microsoft products (Word, Excel, Outlook) Fluent German and a high level of English Drivers licence   Your new employer and how to get in touch This is a great chance to work for a large international corporation in a stable and fast growing sector and I would be happy to receive your application! To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 351695. Alternatively call +49 (0)6921932218.

  • Euro London Appointments are working with a leading online gambling company as we look to augment their customer support division. They are looking for an ambassador, liaising directly with players via email and live chat to answer their questions, and resolve their queries; always providing fast, accurate, thorough and friendly responses. This is a hybrid role with 3 days at home and 2 days in the office. Monday to Sunday variable days and shift patterns. Responsibilities: * Answer chats and emails to customers * Identify, research, and resolve customer issues. * Work as part of a team to improve the overall performance * Provide all CSR duties in Romanian and English * High level of attention to detail They'd love you to be: * Highly organised with great attention to detail * Able to evaluate and prioritise customer demands * Self-motivated to improve knowledge and help customers * Flexible and willing to work weekends and evening shifts. Necessary experience/skills: * MS Office * Fluent in Romanian & English (written and oral) * Previous experience in online gaming/online payment processing and Customer Service If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

  • We are partnering with an international medical devices company. With a presence in 15 countries and more than 5,000 employees globally, they are now growing their team in Germany. We are recruiting a Sales Support Administrator to be based in their new Berlin office. The role is a full time, permanent position offered as hybrid (3 days office / 2 days home-office). If you have some first experience within sales support, back-office or general administrative support, then this could be the role for you!     Sales Support Administrator - DACH (m/f/d) Permanent Contract / Berlin / Hybrid   As the new Sales Support Administrator, you will be part of the wider sales team. You will be working with the DACH based sales team and it will be your responsibility to provide the administrative support in areas throughout the sales process. Your new responsibilities will include: Working closely together with the sales team and providing administrative support Manage the completions of quotations Handle pricing enquiries from clients Support in the contracts renewal process Assist in the preparation of public tenders Managing and updating the ERP system Assist with reporting and forecasting   Your qualifications and experiences Experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration, general back-office administrative tasks etc. Ability to problem solve Reporting skills – ability to use an ERP system Good MS Office know-how Good documentation skills Good planning and time management skills Fluent German and English The ability to work independently and accurately to the highest standards   Your new employer and how to get in touch This is a great chance to work for a large international corporation and I would be happy to receive your application! To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de). Alternatively call +49 (0)6921932-218.

  • We are recruiting an Insurance Specialist based in Frankfurt or Amsterdam. The role is offered as a hybrid working. If you have some first experience within insurance, finance or regulatory and general administration, then this could be the role for you!   Insurance Administrator You have Education:  College/University (Ausbildung im kaufmännischen Bereich) Some experience within finance,  insurance or regulatory environment. Knowledge of Microsoft Office applications Analytical and math skills Excellent written and verbal communication skills in English; German and French are an advantage Customer service focus, attention to detail Your tasks Handle worldwide accounts, interaction with internal and external clients Creating underlyer policies and invoices for designated territories. Prepares documentation such as policies, informations, endorsements. Data and information processing Performs insurance and reinsurance processes , delivery of quality products to new and existing clients. Maintains all aspects of client information in all appropriate systems for designated territories. Secure a proper work flow You get International working environment Home office up to 50% 30 days holidays Jobticket Insurance package Fitness Reimbursement Meal vouchers   Sounds like a job you would like? Then hit the apply button. Questions? Email me (Silke Hildebrandt) s.hildebrandt@eurolondon.de or give me a call at: +49 (0) 151 628 17684  

  • Are you looking for a fantastic Dutch speaking opportunity within customer service? I am recruiting for a Dutch speaking opportunity within customer service as a 12 months maternity cover just outside North-West London. The role will pay £26,000-£28,000 and includes a 10% bonus on top. It will be on a hybrid basis so you must be commutable distance to High Wycombe. You will be responsible for dealing with any customer queries and issues in Dutch. Requirements: - Fluent in Dutch is essential - Previous experience within customer service, desk support or related field - Commutable distance to High Wycombe is a must - Strong administrative skills and telephone manner If interested, please apply or send you your CV to t.ghandour@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements

  • Euro London Appointments are working with a leading online gambling company as we look to augment their customer support division. They are looking for a Swedish/Norwegian ambassador, liaising directly with players via email and live chat to answer their questions, and resolve their queries; always providing fast, accurate, thorough and friendly responses. This is a hybrid role with 3 days home and 2 days office. Monday to Sunday with variable days and shift patterns. Responsibilities: * Answer chats and emails to customers * Identify, research, and resolve customer issues. * Work as part of a team to improve the overall performance * Provide all CSR duties in Swedish/Norwegian and English * High level of attention to detail They'd love you to be: * Highly organised with great attention to detail * Able to evaluate and prioritise customer demands * Self-motivated to improve knowledge and help customers * Flexible and willing to work weekends and evening shifts. Necessary experience/skills: * MS Office * Fluent in Swedish/Norwegian & English (written and oral) * Previous experience in online gaming/online payment processing and Customer Service If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

  • Euro London Appointments are working with a leading electronics business as we look to augment their customer support division. The ideal candidate will be a friendly communicator, passionate about service and working closely with customers. You will provide courteous, friendly, and efficient customer service to all consumers via phone, email, and live chat. This is a hybrid position with 3 days office and 2 days home. The office is based in the City of London. Responsibilities: * Assisting with all sales-related enquiries. * Order management * Support the logistics departments * Providing post-sales communication * Building and strengthening the customer experience * Delivering exceptional product knowledge * Work closely with the finance team Necessary Experience: * Fluent German & English speaker (both written and oral) * Additional European language is a plus * Previous internal, external sales or telesales experience (preferably B2B) * Competent IT Skills. Microsoft Office suite, ERP systems and CRM software (Salesforce) Given the nature of the role, candidates must have an excellent command of both German and English (both written and oral). If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you a German speaker commutable distance to Portsmouth, looking for work with a fantastic international company? I'm recruiting for a German speaker on a permanent basis. The role will pay between £24,000 - £28,000 depending on experience and they'll also be a discretionary annual bonus. The job will be office based Monday to Friday. Your responsibilities will include: * Serving as liaison for the international accounts and first point of contact for the office * Place orders for customers and on behalf of the Sales team ensuring correct and timely data entry of enquiries and emails * Arrange transport and delivery of orders * Manage internal and external correspondence and communications with German office * Receive and deal with telephone enquiries including follow-ups * Maintain records and other documentation including translation of German What we're looking for: - Native level fluency in German essential - Customer service experience essential - Commutable distance to Portsmouth essential - Excellent communication skills and telephone manner If interested, please apply or send your CV direct to t.chau@eurolondon.com

  • We are partnering with an international medical devices company focused on women’s health. With a presence globally and more than 5,000 employees globally, they are now growing their team further in Germany. We are recruiting a Service Contracts Specialist – w. German and English for the DACH region. The role is to be based in their new German HQ in Berlin and is offered as a hybrid role with 3-4 days in the office and 1-2 days optionally in a home-office.   Service Contracts Specialist (m/f/d) – German & English Permanent, full time contract // Berlin   As the new Service Contracts Specialist, it will be your responsibility to provide administrative support in the areas relating to the services of the medical devices. This will include working closely internally with the Field Service Engineers, sales team and clients. You will be covering the DACH region and deal with customer and colleagues in German and English.   Your new responsibilities will include: Managing and overseeing new contracts as well as contract renewals Provide customer support and professionally respond to enquiries Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure Manage customer requests for contract amendments, merges, cancellations, and transfers Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved   Your qualifications and experiences Ideally experience working in a similar administrative role. This can include order management, claim management, supply chain support, customer service, sales administration etc. Any experience in contract management is of advantage Ability to problem solve Reporting skills – ability to use an ERP system Good MS Office know-how Good documentation skills Good planning and time management skills Fluent German and a good level English   Your new employer and how to get in touch This is a great chance to work for a large international corporation and I would be happy to receive your application!   To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 351598. Alternatively call +49 (0)69-21932-218.