Kundendienstleistungen & Call-Centre

Um der gestiegenen Nachfrage nach zwei- und mehrsprachigem Customer Service und Call Centre Mitarbeitern unserer Kunden gerecht zu werden, hat sich Euro London auf die Beschaffung von sprachlich kompetenten Mitarbeiter spezialisiert. Wir sind besonders stolz auf unser umfassendes Netzwerk, bestehend aus zahlreichen europäischen Standorten und vernetzten Personalberatern. Dies ermöglicht uns, ein Vorreiter im Bereich der zwei-und mehrsprachigen Personaldienstleistung zu sein.

  • Are you a Turkish speaker with customer service experience looking for an exciting new opportunity in Peterborough? Then this is the job for you! Our well-established client is currently looking for Turkish speakers to join their new and exciting service desk team in Peterborough. Your main responsibility will be to provide first line technical support for our clients' IT services. This will be done over the phone/email and you will be expected to follow up with clients to ensure that any issue as been resolved. Requirements: *fluency in Turkish *Customer service / call centre experience *Technical / IT experience (not essential, but hugely advantageous for your application) *Outstanding communication skills *Eagerness to learn and be part of a fast paced environment Benefits: The company offers fantastic opportunity for career progression in addition to: *BUPA Healthcase (Minimal Monthly fee) *Childcare Voucher Policy *Cycle to work scheme *Season Ticket Loans *Will Writing Services *Financial Wellbeing Benefits *Tastecard *Private Dental Insurance If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • B2B Sales & Customer Service (m/w) - deutschsprachig!   Wo: Neuss (Düsseldorf) Wann: ab sofort Dauer: 6 Monate Übernahmeoption: Ja   Deine Aufgaben: · Leadgenerierung · Neukundenakquise via Telefon · Kundenberatung zu Produkten und Dienstleistungen · Produktpräsentationen via Telefon · aktive Bestandskundenbetreuung · Datenpflege von Kunden sowie Aftersales-Betreuung   Dein Profil: · Du sprichst Niederländisch und / oder Deutsch fließend! (*Ausschlusskriterium) Idealerweise sprichst Du zusätzlich Englisch fließend. · Du konntest bereits erste Verkaufserfahrung sammeln oder bist sogar schon ein wahrer Verkaufsprofi (m/w). · Du bist begeisterungsfähig und offen für Neues. · Du besitzt ein hohes Maß an Ehrgeiz, Empathie und Kommunikationsfähigkeit. · Du bist ausdrucksstark und trittst professionell auf, insbesondere am Telefon   Das Unternehmen: Unternehmen aus der Telemarketing-Branche mit, welches zahlreiche nationale und internationale Firmen als Kunden betreut.   Bei Interesse melde dich gerne!   Christine Bronzel c.bronzel@eurolondon.de

  • Are you an office all-arounder who likes working on various tasks and supporting a company in different areas? Are you interested in the finance sector and want to learn more about international investment & asset management? Do you want to work with a supportive and welcoming team in central Munich? Then this could be your next position: Office Manager (m/f/d) Full-time One year temporary contract, with possibility of extension and permanent placement Your responsibilities: -    Proactively support multiple Client Group Team members -    Calendar and travel management -    Coordination of conference room reservations, catering, registration of guests’ names with security and greeting/escorting guests to meeting location -    Maintain office supply inventory and order accordingly -    Assist with staff onboarding (new-hire set ups) -    Coordinate invoice payment with the London account payable team -    Prepare expense reports -    Opening, sorting and distribution of mail -    Generating documents and supporting with research as required -    Coordinate technical and property issues (re. building, server room, printers, etc.) Your profile: -    Excellent German and English language skills -    Vocational training, university degree or similar experience ideal -    Capable of prioritizing and executing multiple tasks and projects in a dynamic, deadline-oriented environment -    Willing to learn and fully understand how and why tasks satisfy business needs -    Interest in becoming an active contributor and participant of firm initiatives -    A no task is too big or too small mentality -    Proficient in Microsoft Office, particularly Outlook and PowerPoint What we offer: -    A secure job -    Competitive salary, including holidays and social insurance costs -    Development opportunities -    Excellent working location in downtown Munich Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format an munich@eurolondon.de Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.  

  • PLEASE NOTE BEFORE APPLYING: You must be able to speak French and Italian fluently, in addition to English. In speaking three languages fluently, you are at a distinct advantage in securing yourself a job. However, it's often difficult to find a company that values your multilingual skills, rewards you financially and offers opportunity for career progression. The position will be on a 6 month basis but could be extended longer and could even become a permanent position if your experience is adequate. For one lucky candidate, I have an exciting opportunity to work for an enormous multinational company that offers all three; a company which is a house-hold name all across the world. So what's the position? The position is essentially customer service. You will be the first point of contact for Italian and French speakers. There will be an element of order processing involved in the position in addition to liaising with teams internationally. What are we looking for? Requirements: - Fluency in French & Italian - Any sort of customer service experience a huge advantage What the above means is NO EXPERIENCE REQUIRED. We're looking for a sharp, personable and switched on candidate who can be taught to be an excellent quality customer service advisor. So what are you waiting for? Applying to this job is the next step forward in your career and I can't wait to receive your application. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751 I look forward to hearing from you. Theo.

  • A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office. The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products. Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are currently looking for French Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of French plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • Hast Du Interesse in einem internationalen Automotive Unternehmen zu arbeiten und hast Du vielleicht schon Erfahrungen im Customer Service gesammelt? Hast Du eine kommunikative Persönlichkeit und sprichst Du gerne mit Leuten am Telefon? Einarbeitung und ein sympathisches, freundliches Arbeitsklima ist Dir wichtig? Dann schicke Deinen Lebenslauf an mich!! Mein Kunde, eine internationales Automotive Unternehmen in München, sucht ab sofort   Customer Service Mitarbeiter (m/w)   Deine Aufgaben sind u.a. Exzellenter telefonischer Kundenservice Beantwortung von Kundendienstanfragen per E-Mail oder Telefon in deutscher und englischer Sprache, jede weitere Sprache kann auch eingesetzt werden Unterstützung anderer Abteilungen wie Compliance, Fuhrpark und Bank Entwicklung des Wissens über die Produkte und Technologien, Prozesse und Verfahren des Unternehmens Dein Anforderungsprofil: Abgeschlossene Ausbildung im kaufmännischen Bereich von Vorteil Wünschenswert 1 Jahr Berufserfahrung Fließende Deutsch- und Englischkenntnisse in Wort und Schrift Fundierte MS-Office Kenntnisse Da macht die Stelle besonders interessant: Attraktives Gehalt  Internationales Automotive Unternehmen Gutes Arbeitsklima in einem jungen, dynamischen Team   Sollte diese Stelle interessant für Dich sein oder solltest Du noch weitere Fragen haben, dann freue ich mich über Deinen Lebenslauf im Word Format und Deine Zeugnisse an Dominique Strafe, d.strafe@eurolondon.de. Für weitere Fragen stehe ich Dir jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Du dich bei Euro London Appointments beworben hast. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Dir, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Deine Bewerbung nur mit Deiner ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Deine Bewerbung zu reagieren, bitten Dich aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbung, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Du Interesse an weiteren offenen Stellenangeboten hast, besuchst Du uns gerne auf www.eurolondon.de.  

  • The Customer Service Representative role will consists in attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction. Location: Soho & Shoreditch English needs to be fluent standard. The desire candidate must speak French and German Working Hours 9-5 or 9-6 Pay 25k - 27 per annum Depending on the experience Career progression as they are launching the new office in London Job functions: *Open and maintain customer accounts by recording account information *Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution *Maintain financial accounts by processing customer adjustments *Recommend potential products or services to management by collecting customer information and analysing customer needs *Prepare product or service reports by collecting and analysing customer information *Manage large amounts of incoming calls *Identify and assess customers' needs to achieve satisfaction *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Go the extra mile to engage customers *Resolve customer complaints via phone, email, mail or social media *Use telephones to reach out to customers and verify account information *Greet customers warmly and ascertain problem or reason for calling *Assist with placement of orders, refunds, or exchanges *Advise on company information *Answer questions about warranties or terms of sale *Utilize computer technology to handle high call volumes *Work with customer service manager to ensure proper customer service is being delivered *Close out or open call records *Resolve customer complaints via phone, email, mail or social media Requirements: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiar with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize and manage time effectively *High school diploma or equivalent; college degree preferred

  • We are currently looking for Dutch Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of Dutch plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • Hebrew Digital Marketing Consultant - Barcelona, Spain We are currently looking for Sales professionals to work for a leading international company in new technologies. The job opportunity is based in the tropical Barcelona, Spain. Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 28,050 - 33,000 Euros per year -Opportunity to join a growing international company located in Barcelona centre (The World trade centre and surrounded by sea) -Employee Career Path with real possibilities of promotion If you join the Company's team you will... -Become a product expert of our client solutions -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Requirements -Native level of Hebrew plus fluent English -Prior phone experience in outbound communications -6 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures