Our client, an expanding market research company, is seeking a Client Service Team Manager (Fluent French & English) to join their team based in central Paris.

As a Client Service Team Manager, you'll be managing a team of 5 people based in Paris, London, Munich and report to the UK.

As a team, you'll be responsible for collaborating with commercial partners to get insights and training to clients throughout their lifecycle, in order to drive commercial growth and product adoption.

RESPONSABILITIES:

• New Business Support: Understanding a customer/prospects pain points and needs.
• Account Product Training & Onboarding: Making sure all clients are set up for success by taking them through a guided structured product onboarding program.
• Account Value Realization: taking care of an account is at risk of churn or just isn’t maximizing the solution value from training sessions.
• Hiring and developing the team, guide and mentor career paths and competency development
• Work closely with commercial peers to systematically drive improvements and performance enhancements across all aspects of our commercial operation
• Support senior leadership with strategic analysis and optimization of your domain

PROFILE:

• Fluent French and English
• Previous experience Managing a Team
• Worked within the SaaS / digital marketing / market research sector
• A taste for sales and metrics, a results-driven mind set

Salary: Basic 80K€-100K€ + bonus 30% (capped)

Please send your CV to a.belaid@eurolondon.com

Please note that only shortlisted candidates will be contacted