Client Service Team Manager

Our client, an expanding market research company, is seeking a Client Service Team Manager (Fluent French & English) to join their team based in central Paris.

 

As a Client Service Team Manager, you'll be managing a team of 5 people based in Paris, London, Munich and report to the UK.

 

As a team, you'll be responsible for collaborating with commercial partners to get insights and training to clients throughout their lifecycle, in order to drive commercial growth and product adoption.

 

RESPONSABILITIES:

 

  • New Business Support: Understanding a customer/prospects pain points and needs.
  • Account Product Training & Onboarding: Making sure all clients are set up for success by taking them through a guided structured product onboarding program.
  • Account Value Realization: taking care of an account is at risk of churn or just isn’t maximizing the solution value from training sessions.
  • Hiring and developing the team, guide and mentor career paths and competency development
  • Work closely with commercial peers to systematically drive improvements and performance enhancements across all aspects of our commercial operation
  • Support senior leadership with strategic analysis and optimization of your domain

 

PROFILE:

 

  • Fluent French and English
  • Previous experience Managing a Team
  • Worked within the SaaS / digital marketing / market research sector
  • A taste for sales and metrics, a results-driven mind set

 

Salary: Basic 80K€-100K€ + bonus 30% (capped)

 

Please send your CV to a.belaid@eurolondon.com

 

Please note that only shortlisted candidates will be contacted

Berater

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Alicia Belaid

Languages: French and English

Profile: Graduate as a social psychologist, I’m passionate about Human beings, how they think, how they behave, how they interact between each other.

I had planned a career in marketing but sometimes life has other plans for us.

I joined Euro London recently, October 2021 and since then, it's been a very blissfull adventure.

I guess being a psychologist helps to understand clients and candidates.

 
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