Office & Customer Service Administrator
Our client is an independently run software solutions company with operations throughout Europe and North America and a global presence with customers across five continents.
The job role involves being office administrator and providing high quality customer services support to our customers In France and French Speaking Territories. Excellent written and spoken French & English are essential.
Assisting accounts by calling French customers who are late payers.
Monitoring the company's shared email box (via HelpScout) to ensure customer queries are answered promptly.
Contacting customers to encourage them to renew their maintenance.
Purchasing supplies for the office.
Helping to arrange training sessions and exhibitions.
Taking messages for technical support when all engineers are on the phone or unavailable.
Answering incoming dealer sales calls when the given Dealer Manager(s) is not available.
Helping with basic sales queries or taking messages where the request is more complex.
Placing resellers' orders with our suppliers.
Accepting deliveries to the company.
Good communication skills with a high standard of spoken and written French & English
Initiative and strive to improve constantly.
Team player but have ability to work independently
Ability to value work and processes and suggest improvements when necessary.
Assertiveness with understanding of people.
To be numerate.
Fully experienced in a business to business environment.
At Least Intermediate Excel, Word and Outlook proficiency.