(French Speaking) Customer Service Administrator

(French Speaking) Customer Service Administrator

to start asap in full time

Limited contract for 2 years

Harsewinkel (Gütersloh)

Our client is internationally leading provider of order-to-cash solutions for end customer-oriented industries operating across 85 locations in over 20 countries. Their international B2B customer support team is looking for a French speaking customer support specialist to manage enquires from (Bio) pharma and medical sector. 

YOUR DUTIES:

  • Provide competent client support by managing customer requests via phone and e-mails in French and English (or German)
  • Assist clients in their delivery and order process while working closely with the logistics team
  • Process complaints and handle returns
  • Coordinate transport planning and export of goods
  • Prepare reports
  • Update and maintain client and order data in the SAP system

 YOUR PROFILE:

  • Motivated and multilingual with a completed commercial education
  • Previous professional experience in an international environment, preferably in Customer Care/Support, Call Center, Administrative or related positions
  • You are fluent in French and have good knowledge of English and/or German
  • You have high service orientation and a friendly demeanor
  • You have excellent communication skills and empathy in dealing with customers
  • Previous experience with SAP desired but not a must

THE BENEFITS:

  • International team with an open-minded company culture
  • 28 vacation days
  • Corporate benefits provided by the Healthcare Academy
  • Free online learning platform with various courses
  • Possibility to work partially in Home-office

We look forward to your application!

Berater

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Emma Brady

Team: Sales & Marketing -  Germany 

Languages: English & German

Specialist in: Sales & Marketing for Technology, eCommerce, Consumer Goods and Financial Technology

About Emma:

With 18 years Recruitment experience, Emma has an extensive network of candidates and clients throughout the region. She enjoys working with both clients and candidates to consult and advise on the ever changing Recruitment market in Germany. Having relocated from Dublin to Frankfurt in 2001, Emma very much enjoys living and working in a Multilingual and Multicultural environment. 

 

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