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Client Service Partner

Notre client, une société américaine en cybersécurité, est à la recherche d’un(e) Chargé(e) de Clientèle (bilingue anglais) pour leur entité à Sophia Antipolis.

 

Vous serez l’interlocuteur principal de leurs clients B2B, vous assisterez et veillerez au traitement des demandes, devis, commandes clients et vous assurerez la gestion d’un portefeuille de noms de domaine. 

 

RESPONSABILITES :

  • Gérer la prestation des services (gestion des problèmes liés aux services, gestion de la facturation et des requêtes individuelles de la part de leurs clients).
  • Administrer un portefeuille de noms de domaine et marques puis protéger et sécuriser leur présence en ligne au niveau mondial.
  • Assurer le traitement et le suivi des commandes. Se positionner dans un rôle de conseiller de confiance auprès de leurs clients.
  • Collaborer avec leurs clients en vue de résoudre les problèmes techniques.
  • Identifier les besoins de leurs clients et communiquer les opportunités commerciales aux équipes de vente et aux chargés de compte.
  • Veiller, en collaboration avec des équipes internes, à la bonne exécution des commandes de leurs clients internes et externes.
  • Développement et amélioration les services et solutions.
  • Organiser des démonstrations en ligne du portail CSC à l’attention du clientèle et du personnel de vente.

PROFILE :

  • Expérience en service clientèle, idéalement dans le milieu tech / SaaS / téléphonie / cloud.
  • Bilingue français et anglais
  • Maîtrise parfaitement les outils Microsoft Office, y compris Excel, Word et Outlook.
  • Intérêt pour les nouvelles technologies

CE QUE L'ENTREPRISE VOUS OFFRE :

  • Une progression de carrière au niveau supérieur grâce au contact direct avec des entreprises internationales et des activités de recherche sur les grandes marques mondiales.
  • La liberté nécessaire pour concevoir vos propres solutions aux besoins de nos clients, sans devoir toujours obtenir l'approbation d'un superviseur.
  • La possibilité de construire votre carrière dans une entreprise d’envergure mondiale en pleine croissance.
  • Salaire: 30K€ to 32K€ + 5% commission

 

Please send your CV to a.belaid@eurolondon.com

 

Please note that only shortlisted candidates will be contacted

Berater

image

Alicia Belaid

Languages: French and English

Profile: Graduate as a social psychologist, I’m passionate about Human beings, how they think, how they behave, how they interact between each other.

I had planned a career in marketing but sometimes life has other plans for us.

I joined Euro London recently, October 2021 and since then, it's been a very blissfull adventure.

I guess being a psychologist helps to understand clients and candidates.

 
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