Customer Advisor - German - Luxembourg

Our client is the leader in concierge services, offering major brands (banks, automotive, luxury etc.) customized loyalty solutions for their own customers.

You will work as a Customer Advisor for the booking of shows, events, diners etc. for high level customers. The role focuses on the German market so you must have an excellent level of German and English.

You will be based in the offices in Luxembourg in a multicultural team and will be flexible to work within the opening hours of the service: 7am to 10pm, from Monday to Sunday (planning shifts prepared a month in advance)

 

RESPONSIBILITIES

  • Your role will be to take care of the requests of members (executive level customers).
  • You will identify the customer need, advise and provide personalized advice, relevant recommendations and / or the appropriate solution.
  • You will be required to handle both daily requests and more exceptional requests (restaurant reservations, ticketing, event organization, various searches ...).
  • Your sense of customer service will ensure a high level of satisfaction for your members. In parallel, you will develop in-depth knowledge of the different providers and suppliers. You will need to build and maintain strong relationships of trust with customers and develop a strong understanding of their individual expectations. You will join a dynamic team, focused on offering its customers a level of service to meet the very high standards of a premium clientele.

 

PROFILE

The ideal candidate will have to:

• Experience in a customer service position

• Have a bilingual level of German and English

• Have strong attention to detail and a sense of service;

• Possess excellent interpersonal skills

• Be well organized and able to handle multiple tasks simultaneously;

• Combine responsiveness, perseverance and diplomacy;

• Concierge experience would be a plus.

 

Salary: 29K € - 30K€ according to experience + premium of 300€ per trimester

 

Please send your CV to m.collins@eurolondon.fr

 

Please note that only short-listed candidates will be contacted.

 

Berater

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Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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