Swedish/Norwegian Customer Service Representative
Euro London Appointments are working with a leading online gambling company as we look to augment their customer support division.
They are looking for a Swedish/Norwegian ambassador, liaising directly with players via email and live chat to answer their questions, and resolve their queries; always providing fast, accurate, thorough and friendly responses.
This is a hybrid role with 3 days home and 2 days office.
Monday to Sunday with variable days and shift patterns.
Responsibilities:
* Answer chats and emails to customers
* Identify, research, and resolve customer issues.
* Work as part of a team to improve the overall performance
* Provide all CSR duties in Swedish/Norwegian and English
* High level of attention to detail
They'd love you to be:
* Highly organised with great attention to detail
* Able to evaluate and prioritise customer demands
* Self-motivated to improve knowledge and help customers
* Flexible and willing to work weekends and evening shifts.
Necessary experience/skills:
* MS Office
* Fluent in Swedish/Norwegian & English (written and oral)
* Previous experience in online gaming/online payment processing and Customer Service
If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to a.crisan@eurolondon.com.
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.
Berater
Adriana Crisan
Team: Customer Support Division
I specialise in: Multilingual customer support and contact centre opportunities in the UK.
About me: Originally from Hungary, I came to the UK around 12 years ago with my family. I recently joined Euro London after over a decade in hospitality. I always knew that a progressive environment is what I sought.
I’m given the chance to put my people and communication skills to use on a daily basis. I love forming relationships with people and building my success based on rapport, sincerity, and integrity.
Languages: Hungarian and English
Fun fact: There’s nothing better than a big glass of red wine, a Netflix binge and my two cats purring on my lap. Tell me otherwise!