Euro London Appointments are working with a leading online gambling company as we look to augment their customer support division.
They are looking for an ambassador, liaising directly with players via email and live chat to answer their questions, and resolve their queries; always providing fast, accurate, thorough and friendly responses.
This is a hybrid role with 3 days at home and 2 days in the office.
Monday to Sunday variable days and shift patterns.
* Answer chats and emails to customers
* Identify, research, and resolve customer issues.
* Work as part of a team to improve the overall performance
* Provide all CSR duties in Romanian and English
* High level of attention to detail
They'd love you to be:
* Highly organised with great attention to detail
* Able to evaluate and prioritise customer demands
* Self-motivated to improve knowledge and help customers
* Flexible and willing to work weekends and evening shifts.
* MS Office
* Fluent in Romanian & English (written and oral)
* Previous experience in online gaming/online payment processing and Customer Service
If you feel you are a suitable candidate for the role and are available immediately, please send your CV in WORD format to firstname.lastname@example.org.
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.