Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

Systems Support Engineer ( German speaking)

Passionate about Automated Systems, Electronic Engineering and problem solving ?
Fluent in German and English ?

Interested in working for a leading Clinical Diagnostics company based in the South of France supportin cutting-edge diagnostic systems for clinical environments ?

If so Euro London could have the ideal opportunity for you !

Our client, a leader in the Clinical Diagnostics sector, based near Toulouse is currently looking for a talented German speaking Systems Support Engineer at their European operations HQ, based near Toulouse.

As a client-focused on dedicated problem-solver you enjoy investigating sometimes challenging issues relating to Automated Systems ( or you'd be interesting in learning more about them using your engineering knowledge ! ) , you'll help a wide range of clients from clinicians, to researchers and humanitarian organisations who will rely on you to help them provide timely and accurate support on the company's diagnostic products.

Responsibilities

*Providing phone and email based support for our client's automated diagnostic products for internal and external customers ( end-users and distributors across EMEA and predominantly in the DACH region)
*Filter , log and handle incoming requests from these clients.
*Documenting all support activities into the customer management system.
*Following ISO regulations carefully.
*Escalating complains to the Technical Support Manager as required.
*Carrying out related ad-hoc tasks.

Qualifications , skills and experience required

*A Bachelors degree with a least one long-term experience or a Masters degree with non experience but a strong desire to learn and apply academic knowledge to industry.
*Fluent German and English with French, Spanish, Portuguese, Russian and Italian beneficial.
*From an automated systems , electronic /hardware product background.
*Good IT skills with ideally knowledge of Networks ( TCP/IP, LAN/WAN ) and connectivity and Operating Systems basics.
*Excellent written and verbal communications skills.
*A real team-player who enjoys working in a medium sized team environment.
*Enjoys troubleshooting and solving problems on devices in a logical, structured way.
*Strong customer support skills and empathy.
*Any extra-curricular experience in volunteering, mentoring, teaching etc…is beneficial.
*Knowledge of commercial computer application packages ( MS Office etc….)
*Full drivers license and personal transport is essential as the office is not connected to public transport.
*Calm under pressure.
*Thorough, meticulous and methodical approach.
*Flexible to work very occasional shifts outside office hours.
*Thrives in a dynamic , fast-flowing environment solving challenging issues that have a major impact on quality of treatment provided to patients globally.


In return our client can offer an excellent opportunity to grow and develop your career in a diverse international team environment, learning the latest medical diagnostic technologies ( 2nd ranked globally in their sector) through full training whilst applying your skills. Our client can provide relocation assistance.

If you like the sound of this why not apply today !

Berater

image

Oliver Astington

Team: IT & Technical

I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe

Languages: English, French & Spanish (also learning Italian)

I’ve been at Euro London since: 2010

About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and  reading about  Modern European history and politics. 

Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.

More

This job has now been filled but you may be interested in:

 
  • Are you bilingual in English and French? Is helping others one of your passions? Want to join a cloud communications start-up that's gone from 42 to 77 people since September and is continuing to grow massively? This is certainly a company to look out for in the coming months and years. You have the option of working from their office in Paris (after the crisis) or from home on a permanent basis. On-boarding will be done remotely at this stage. Cloud communications is exploding at the moment for obvious reasons and according to research and many surveys, including one carried out by Euro London, the flexibility of working from home will most probably become quite common after the lockdown. Feel free to check out our survey results here: https://www.linkedin.com/pulse/workplace-future-survey-results-ben-brogden/ and follow our page for more multilingual jobs! Needless to say that this is the right place to be. What will you be doing? *Providing 1st and 2nd line technical support to customers of all sizes, with a focus on SMEs. *Attempting to solve issues yourself first. *Escalating to 3rd line support or to the Developer team for more complex issues. *Communicating bugs effectively to these teams when escalating. *On the customer side you will be providing top quality customer service, answering queries in a timely manner and ensuring they are satisfied with results. Is this you? *Bilingual in English and French. *Previous technical support experience for a SaaS product. *Ability to communicate effectively with non-technical customers about technical things. *You are a great self-learner. *Solid knowledge of: oWindows configuration oChrome oNetworks oVoIP Benefits *25 days' paid holiday *Health Insurance *Tickets Restaurant *Full training program *A great team and company environment!