Passionate about Automated Systems, Electronic Engineering and problem solving ?
Fluent in German and English ?
Interested in working for a leading Clinical Diagnostics company based in the South of France supportin cutting-edge diagnostic systems for clinical environments ?
If so Euro London could have the ideal opportunity for you !
Our client, a leader in the Clinical Diagnostics sector, based near Toulouse is currently looking for a talented German speaking Systems Support Engineer at their European operations HQ, based near Toulouse.
As a client-focused on dedicated problem-solver you enjoy investigating sometimes challenging issues relating to Automated Systems ( or you'd be interesting in learning more about them using your engineering knowledge ! ) , you'll help a wide range of clients from clinicians, to researchers and humanitarian organisations who will rely on you to help them provide timely and accurate support on the company's diagnostic products.
*Providing phone and email based support for our client's automated diagnostic products for internal and external customers ( end-users and distributors across EMEA and predominantly in the DACH region)
*Filter , log and handle incoming requests from these clients.
*Documenting all support activities into the customer management system.
*Following ISO regulations carefully.
*Escalating complains to the Technical Support Manager as required.
*Carrying out related ad-hoc tasks.
Qualifications , skills and experience required
*A Bachelors degree with a least one long-term experience or a Masters degree with non experience but a strong desire to learn and apply academic knowledge to industry.
*Fluent German and English with French, Spanish, Portuguese, Russian and Italian beneficial.
*From an automated systems , electronic /hardware product background.
*Good IT skills with ideally knowledge of Networks ( TCP/IP, LAN/WAN ) and connectivity and Operating Systems basics.
*Excellent written and verbal communications skills.
*A real team-player who enjoys working in a medium sized team environment.
*Enjoys troubleshooting and solving problems on devices in a logical, structured way.
*Strong customer support skills and empathy.
*Any extra-curricular experience in volunteering, mentoring, teaching etc…is beneficial.
*Knowledge of commercial computer application packages ( MS Office etc….)
*Full drivers license and personal transport is essential as the office is not connected to public transport.
*Calm under pressure.
*Thorough, meticulous and methodical approach.
*Flexible to work very occasional shifts outside office hours.
*Thrives in a dynamic , fast-flowing environment solving challenging issues that have a major impact on quality of treatment provided to patients globally.
In return our client can offer an excellent opportunity to grow and develop your career in a diverse international team environment, learning the latest medical diagnostic technologies ( 2nd ranked globally in their sector) through full training whilst applying your skills. Our client can provide relocation assistance.
If you like the sound of this why not apply today !