Passionate about the latest E-commerce and web technologies ?
Highly technical but love client contact and solving complex problems ?
Bilingual(or almost!) in French and English (with perhaps other language skills !)
If so our client may have the ideal opportunity for you in a growing, recognized and hi-tech e-commerce software environment with fantastic opportunities for career progression.
In under 4 years our client has become a leader in multi-vendor E-Commerce solutions available in SaaS and full API our client is at the forefront of technologies used by over 30 global clients spanning Retail, E-Commerce websites , Key Accounts and Start-Ups. In sum , this is a fantastic time to join the team !
As a key player in the Technical Support team your mission is to support our client's customers in complex and routine problem resolution and troubleshooting. You will respond to different technical enquiries relating to different aspects of product usage, installation and parametrisation.
Your main responsibilities include :
*Responding to different questions relating to functionality and usage of the solution via the Freshdesk ticketing system and Slack Instant Messaging system
*Carrying out N1-N2 troubleshooting on the range of E-Commerce solutions our client offer their customers.
*Responding to functionality enquiries.
*Improvement and development of the product functionality knowledgebase.
*Identification of recurring problems and requests and standardisation of procedures for troubleshooting and transmission of information to the other technical teams ( continuous product improvement)
*Mastery of SQL and management tools
*An IUT /DUT degree specialized in IT/Computer Science with a Web development component.
*Experience using REST APIs and API integration .
*Thorough, organised and efficient approach to problem solving.
*A high level of French and English (written and spoken)
*Previous client technical support experience in the E-Commerce sector is a big advantage. At least one experience in customer support or a strong desire to work in support is essential.
* Able to work to initiative and autonomously in a fast-changing Start-Up environment.
Our client can in return offer excellent career development prospects in a cutting-edge technologies company fast expanding in France, Germany, the UK, Nordic region and beyond. There is a strong team culture and collaboration with other teams within the organisation. Why not join the adventure !