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Service Desk Manager

Would you like to supervise a global IT team maintaining extremely high quality IT support for over 6000 internal employees?

A top 10, global & successful law firm is looking for a Global Service Desk Manager to supervise 10 of their IT Support Analysts in Manchester (and Los Angeles), covering the 1-9 pm or 2-10 pm fixed shift from Monday to Friday.

Your ideal profile:

5-10 years' experience in an Service Desk in Technical Support first, Second (and third) line, and of course Managerial experience
Broad technical skills with excellent knowledge of Windows 10 and Office 2016
!!!! Ability to work from 1-9 pm or 2-10 pm from Monday to Friday !!!!
Excellent communication and leadership skills
ITIL Foundation Certification v3 or v4

The main responsibilities:

Manage 10 Global IT support analysts based in Manchester and Los Angeles
Provide Training, 1 to 1 with each analyst, set team targets and manage schedules
Ensuring the teams use of the Service Management system and best practices across the team

The perks:

24 days of holiday 8 bank holiday
Attractive salary, see below
Extensive Training
Pension, healthcare and gym membership
An excellent team of hardworking, generous & collaborative people

Location: Manchester
Salary range: £44'000 to £60'000
Start date: ASAP
Contract: Permanent

If you read that far and you felt that Global IT Support Analyst could be you, click apply or send your CV to j.seng@eurolondon.com.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.



Jefferson Seng

Life Highlights: I was born and raised in Geneva, Switzerland, a small yet international and busy city. I went on studying Economics and Management which led me to an accounting opportunity. Although it was an enriching experience, it unfortunately lacked the warmth of human interaction.

All my following roles allowed me to work more closely to people, even pushing me to relocate to London, thus giving me the chance to broaden my horizons and meet hundreds of fascinating characters.

It motivated me to embrace this new career path in IT recruitment, a role that combines both a fast-paced and challenging environment and fruitful encounters with people from all cultures and ways of thinking.

Outside of work: In my spare time, there’s four things I love to do: going out in London and socialising with friends and new people; reading a book, may it be classical literature or self-development; playing a game or two (or three) of Badminton or Ping-Pong; playing the ukulele (I started not too long ago so don’t bother asking me to play for you yet).

Fun fact: Don’t try to guess my ethnicity or my age, it is not worth the effort!

If I was a famous person: I would like to be Bruce Lee. Why? His physical and mental strength, his wisdom in exploring life philosophy, his creativity in bringing all martial arts he learned into one of his own and his polyvalence in his career (actor, film director, athlete, author and more) are in my opinion to be taken as an example.

All that said, I’m looking forward to hearing more about you and the opportunities you are looking for!


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