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Multilingual Upgrade Representative £ 29,000 - £35,000 pa plus a great package of benefits (12 months fixed term contract) German, French, Spanish, Dutch or Italian I am working with a global online platform providing dining reservation services to businesses and customers. The Upgrade team will call on our existing client's base promoting a switch to the latest version of our software. While the upgrade is free to clients, it is not without cost. There are differences in architecture, design and features which all must be overcome. The site must also consider hardware and training needs. Ultimately each restaurant must be excited enough about the change to push the migration process forward through completion. It is our desire to aggressively work though the base and move them over as quickly and efficiently as possible. Key Responsibilities and Duties: *Target appropriate clients and tenaciously reach out to them *Introduce them to the benefits of switching *Perform research to understand best feature fit for clients *Provide customized product and service presentations remotely *Overcome objections *Encourage customers to think differently about their business *Meet or exceed targets *Explain clearly the next steps and expectations during the migration process *Work closely with the Onboarding team to make sure migrations are completed efficiently Experience and Skills Desired: *1-2 year experience and proven success in a sales position *Driven, tenacious and resourceful *Experience with a consultative sales process *Comfortable driving client interactions forward *Ability to leverage industry knowledge to discuss restaurant issues with client from multiple dimensions *Knowledge of restaurant operations *Knowledge of the restaurant industry *College degree preferred Benefits: *22 day of holidays plus bank holidays *Medical care benefits *Dental care allowance *Private pension scheme If you feel that you are suitable for the role and are available for an interview please send your CV to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements.
Multilingual Onboarding Specialist Representative £35,000 pa plus a great package of benefits (12 months fixed term contract)German, French, Spanish, Dutch or Italian I am working with a global online platform providing dining reservation services to businesses and customers. Working Monday through Friday 9 am to 5 pm you will be responsible for the end-to-end implementation of the on boarding process. You will lead the client from initial sale through configuration to initial training and go-live. All of this will be done remotely using various tools and procedures designed to guide the client through the process. The OBS is part of a global team charged with setting each business partner up for success. You will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team. Responsibilities: *Proactively contact our clients and guide them through the on boarding process Work with our clients partners to configure the Internal system to their needs *Use phone and online tools to train key clients staff with an emphasis on specific ways the client can use our services to optimize their operations *Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations *Work with client's employees and potential 3rd parties to deploy the Business Rest Ref widget *Work with internal stakeholders to help develop and refine the On-Boarding program *Effectively manage a queue of clients to reduce time-to-on boarding *Communicate status of tasks and the backlog to peers and a broader community Requirements: *Experience training non-technical customers on the use of software *Experience preferably in a support, implementation or hospitality role. *Understanding of restaurant operations is a must with direct restaurant experience highly desirable *Excellent communication, listening, influencing and training skills *Ability to make smart decisions based on key facts in potentially ambiguous situations *Demonstrated ability to drive projects through to completion *Self-motivated to get things done with minimal supervision *Good phone and tele-presence required for effective training and implementation *University degree preferred *Excellent organization, documentation and time management skills Benefits: *22 day of holidays plus bank holidays *Medical care benefits *Dental care allowance *Private pension scheme If you feel that you are suitable for the role and are available for an interview please send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com