Euro London Appointment's client, a world leader in Cyber Security, is looking for a talented and enthusiastic multilingual (English and German speaking) Technical Support Engineer to join their international Cyber Security Software Support team.
This is a fantastic position offering the opportunity for the successful candidate to be involved in providing technical support on cutting-edge IT Security technologies to customers and partners across Europe, the Middle-East and Africa after first class training on their IT Security software renowned globally. You will work alongside a friendly, welcoming , multi-skilled and multicultural team.
The responsibilities of the success candidate would include:
-Communicating effectively with international clients via phone and e-mail .
-Troubleshooting simple to complex problems on security software and producing documentation and technical notes on the client's products and systems.
-Strong incident management and time planning skills.
The ideal candidate for the role will have strong knowledge or a demonstrable interest in IT security technologies, e-mail security systems, a high calibre of customer service with excellent communication skills in English and German and the ability to operate as part of a team.
Other required skills include :
- Advanced/ Strong skills in Unix /Linux (ideally Red Hat) are required with working knowledge of internet based messaging.
-Understanding of the fundamentals of IP networking, including, SMTP, DHCP, DNS and IP addressing is also essential.
-Any experience and ideally certification in Exchange 2007 / 2012 ,SQL Enterprise Server 2005 / 2008, Windows Server 2008 ,VM Ware / Hyper-V.
You should be able to relocate or commute to the West Berkshire area ( near Reading) where the client is located. Ideally you should be available as soon as possible to begin work.
In return our client is offering a competitive salary for this essential role within a truly international company, with excellent career long training on multiple innovative security products used by companies globally to enhance web content and email security and a long-term career path up through the organisation.