Team: IT & Technical
I specialise in: International & Multilingual IT and Technical Recruitment across the UK and Western Europe
Languages: English, French & Spanish (also learning Italian)
I’ve been at Euro London since: 2010
About me: I have evolved with Euro London from consultant to senior and principal consultant since December 2010. I completed my Bachelors Degree in Modern European Studies and Masters Degree in Modern Language studies at the University of Nottingham with studies in France and Spain from 2005-2010 and have subsequently used my passion for Europe, European languages and international business to develop long-standing relationships with international businesses and candidates as well as investment in helping international candidates find job opportunities that will help them grow their careers. Outside work I regularly travel throughout Europe and beyond, enjoy outdoor sports and reading about Modern European history and politics.
Fun fact: I have lived in 4 European countries , UK, France, Spain, Belgium.
This job has now been filled but you may be interested in:
Job Title: Trilingual Technical Support Specialist - German AND EU Language You must speak German, English and one other EU language for this role Location: Outskirts of South West London - hybrid basis with a mix of homeworking and office based work Salary: £26,500 - £29,000 depending on experience We are recruiting for an expanding, international company seeking a motivated individual who is fluent in both German and any additional EU language. As a Technical Support Specialist, you will interact with customers and provide technical assistance and troubleshooting. Key Responsibilities: - Communicate with email, Web, Live Chat, social media conferencing to identify and troubleshoot technical issues. - Collaborate with technical teams to resolve complex issues. - Escalate issues to the appropriate team or individual when necessary. - Continually develop technical skills and knowledge of products. What we're looking for: Please note that for this role, ideally, we would prefer someone to have technical experience, but we would consider a junior candidate with less experience that we could train up into the role. This person would need to know how a computer works and have some customer service skills, as well as the language skills required. - Native level fluency in German and any additional EU language. - Technical Support experience advantageous - Customer service skills essential - Experience with Microsoft Office Suite - Strong organizational and time management skills - Excellent written and verbal communication skills Benefits are fantastic and include: - Pension (7.5% contribution from company, 1.5% minimum employee contribution) - Private Healthcare - Company bonus - Worldwide Medical & travel insurance - Private dental care - Onsite health screening every 2 years - 50% gym membership paid for - Eyecare vouchers - Free massages once a month - Childcare allowance - Enhanced maternity/paternity pay - Subsidised travel - Life insurance If interested, please apply or send your CV to email@example.com
Passionate about providing excellent internal support to local and remote end-users ? Keen to develop an IT Support career in a reputed European Financial Services institution that is continually expanding across Europe ? Focused on continual learning and skills improvement ? If so , Euro London may have the ideal opportunity for you from this summer ! Our client , a leading Italian Financial Services organisation is currently looking for a talented and eager to learn IT Support Specialist with outstanding internal end-user support skills, to support their London office, in association with remote colleagues based in Italy. This is an opportunity to combine both strong Italian and English communications skills to develop a career at the heart of the Financial Services IT sector. So if you've got internship or early career experience supporting end-users facing desktop technology issues and would like to take your career to the next step why not read on ! Responsibilities *Liaising with the CEO and Financial Director to prioritise company IT initiatives. *Working closely with 3rd party suppliers. *Formalising the functional and technical requirements of the business according to business and technical needs, this will involve developing initial Business Analysis skills and include requirements definition. *Responding to and solving our client's online platform errors , supporting approximately 30 end-users in London and the UK. *Collaborating with the Financial Director to determine the IT budget. *Supporting the business in creating specific reports or issuing policies in error. *Understanding the needs of the business to create new automated products for their online platform. *Carrying out maintenance tasks relating to the platforms' integration. *Developing tools to facilitate business tasks. *Keeping the main IT registry ( VPN, mobile phones, laptops) updated. *Keeping IT procedures updated. *First point of contact for end-user IT issues. *General systems maintenance and support. *Awareness of IT security especially relating to GDPR is useful. Skills and experience required *Active Directory. *MS Office 365 Administration. *Mimecast knowledge is beneficial. *Advanced knowledge of Excel. *Any IT /software testing /pentesting experience is beneficial. *Basic MS Outlook systems administration experience. *Basic MS Office Systems Administration Experience. *Any exposure to the Insurance or wider Financial Services Market would be beneficial. Personal qualities *A problem-solving focused attitude. * A team player who relishes playing a key role as part of the team and participating in the success of the team and company. *Self-organised and directed, needing little guidance on a day to day basis and able to take initiative when required. *Quick learner. *Methodical thinker. *Communicative and fluent in Italian and English ( essential ) with a pro-active attitude ( also vital in this kind of internal end-user focused position ) Our client can offer a superb hybrid-based opportunity to get a foot on the Financial IT ladder, within a welcoming and learning-focused international working environment where you will gain recognition as a pivotal local team member , overseeing local IT Support with support from Italy-based colleagues. As the company grows there may be opportunities to take on project work and additional responsibilities. Our client offers a full benefits and bonus package that accompanies the position. If this sounds like the kind of opportunity you're looking for whey not apply today ?