Are you a German-speaking Customer / Technical Support Executive looking for an opportunity to join a successful IT company? I have an excellent one for you!
A global B2B SaaS (software-as-a-service) provider with presence in all five continents are looking to hire a Client Success Executive to join their fun and collaborative team in London. The successful candidate will support their EMEA customers in a mission to help them make a seamless use of the AI-powered platform.
What you will do:
*On-board new customers on a leading SaaS platform
*Provide Technical Support to new and existing customers for their suite of products
*Land & Expand / Identify new opportunities and up-sell opportunities for the AE team
*Provide a world class customer experience
*Guide, educate and train new users on the platform
*Provide feedback from customers to the product team
*Identify remarkable customer stories that can be used throughout the broader business
The ideal candidate possesses:
*Excellent spoken and written German and English skills
*Prior experience in a position that involves providing great customer success and support
*A passion for delivering extraordinary service & on-boarding
*Outstanding ability to connect with others
*A deep level of empathy
*Extraordinary communication skills
*Good computer knowledge and understanding
*A desire to explore and work towards your own potential.
*Ability to work a roster of shifts ranging between 8am and 5pm Mon-Fri, and rotate weekend shifts (paid extra)
If this feels like the opportunity you are looking for and your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information.
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com