Head of IT Support

Leading a team of multicultural techies comes natural to you?

You are proactive and ready to change existing procedures and implement new ones?

Customer Support and efficient Customer Communication and Satisfaction is your second nature?

My client, an international leading tech company, is looking for:

Head of IT Support (m/f)


Job Description

  • Coaching, leading an managing the Customer support team (75 pax off- and near shore)
  • Creating new and improving existing processes and procedures
  • Spearheading important customer negotiations and making decisions
  • Reporting directly to the board of directors


Your Profile

  • Solid experience in international Customer support
  • Proven track record of leading and coaching a multinational team
  • Fluent in English, Russian is a plus
  • Acquainted  with digital transformation processes/ M&As/ change management


Your benefits

  • Working in a truly international environment
  • Competitive, salary package

If you would like to apply for this exciting opportunity then please forward your CV in Word format to Luisa Gröger (l.groeger@eurolondon.de)

All applicants must have valid documentation to work in Germany.

Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission.  We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de



Luisa Gröger

Team: Sales & Marketing - Germany

I specialise in: FMCG, Pharma & Health

Languages: German, English, French & Dutch

About me: With over 10 years experience in the hospitality industry amongst others in the Caribbean, the Maldives, China and the UK, I bring a wealth of soft skills and background knowledge for recruitment in FMCG,  Pharma and Health. I specialise in Sales & Marketing professionals for the German Markets and  provide a very consultative approach to candidates and clients alike . When I am not working (though even when out of office, I always keep an eye open for new talent or potential clients), I can be found exploring the beautiful city of Munich by foot or bike or skates and snooping out new secret dining spots or local markets. During winter or the seldom rainy weather we get, I pursue my passion: cooking and baking.