Customer Service Team Leader

Customer Service Team Leader

(Maternity Cover 6-12 months)

- Neuss -


My client is an internationally known fast food provider who is looking for a customer service team leader to provide excellent customer service to their clients across Europe. This is a role that will give you the ability to experience how a multinational company carries out their customer service in an international environment.


Your responsibilities

In order to lead the customer service team, you will be doing the following:

  • Managing a customer service team of 4 people as companies call in to resolve issues
  • Co-ordinating customer support issues and assist with resolution of these issues and providing excellent customer support
  • Assisting in customer support issues in the expansion into new markets (DACH region and the Netherlands)
  • Carry out 1:1 meetings with your team to help them perform better
  • Facilitate in resolving training issues

Your qualities

To succeed in this role, you will bring the following qualities with you:

  • At least 1 year of experience in managing or supervising a small team
  • Experience in customer service
  • Good attention to detail and an organized way of working
  • Fluent in German and English


Your benefits

You will be working in an international environment where you will be using your German and English language skills interchangeably and where you will working with international colleagues everyday.



Interested? Please send your CV to Sarah George at I look forward to hearing from you!

All applicants must be eligible for, and have valid documentation to work in Germany.

Thank you for applying to Euro London Appointments, Europe’s largest independent Language Consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any clients without your express permission.

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Sarah George

Team: Sales & Marketing – Germany

Languages: English, German & Malay

About me: I have lived in both Europe and Asia and I speak English, German and Malay. Having studied Economics in England, I find the employment market in Germany of particular interest and I'm keen to assist clients and candidates alike in understanding it better.

I specialise in sales and marketing positions across Germany and I always look forward to receiving intriguing applications.