Level 2 Support Engineer (English & Dutch Speaking)

Calling all English and Dutch Speaking Support Engineers! Are you looking to take the next step as a Level 2 Support Engineer in the Berlin Area - Germany? If you enjoy interacting and providing solutions to customer then this is the next opportunity for you!

Our client, a major player in the Information Technology Services Industry is expanding their reach in Germany and looking to hire Alcatel – Lucent Unified Communication & Network Integration Specialist.  Based in the Berlin area, you will:

Key Responsibilities

  • Proposing solutions and workarounds
  • Providing a professional Telephonic/Remote Support second-line technical support service to clients
  • Developing system solutions / automation / implement resolution
  • Identifying, analyzing and resolving incidents, requests and problems within the agreed SLA's
  • Escalating to manufacturers
  • Reporting
  • Collaborating with other technical departments for troubleshooting
  • Participating in shift work /on call & on site standby

Education/Experience Requirements   

  • Min  2 years work related experience, ideally in the Alcatel - Lucent UC environment
  • Good knowledge of UC Alcatel – Lucent (certification is a plus!)
  • Proficiency in English & Dutch required (CEFR min B2)
  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • ITIL V3 certification
  • Very good conceptual, analytical and communication skills
  • Team player, ability to work under pressure, proactive and customer service oriented

Attractive remuneration and the option of relocation assistance will be provided for the right candidate!

The successful candidate will thrive in a fast-paced environment and will enjoy working for an innovative business with exciting technology. The ideal candidate should have a genuine passion for the technology space, enjoy problem solving and be committed to customer service.

Interested in taking the next step as Level 2 Support Engineer? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de.

I look forward to hearing from you!

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