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IT Help Desk

Looking for a rewarding and challenging career in IT support? We are currently seeking a motivated individual to join our team as 1st and 2nd level IT support As a member of our team, you will provide excellent customer service and technical support to our clients.

The ideal candidate will have excellent communication and problem-solving skills, as well as experience with hardware and software troubleshooting. You should be comfortable working in a fast-paced environment and be able to prioritize tasks effectively.

In this role, you will have the opportunity to work with a variety of technologies and help our clients overcome technical challenges.

If you are passionate about technology and helping others, apply today!




·         Take ownership of user problems and be pro-active when dealing with user requests and issues.

·         Maintain and monitor all network, security and computer systems to meet the organisation’s current and future requirements.

·         Analyse, diagnose, resolve or escalate reported issues, requests and outages in a timely manner.

·         Build, configure, install, and troubleshoot laptops, mobile devices and tablets.




·         2 years experience in a similar IT Support role, using ITIL framework in providing desk-side support as well as use of Remote Support Tools to support users out of the office.

·         Background in providing exceptional customer service and able to handle time-sensitive situations face-to-face and over the phone.

·         Previous experience using an incident management/tracking system is a must.

·         Experience in providing support in a Windows 10 environment as well as Mac OS X – configure, deploy, support and use SCCM and JAMF.

·         Experience in supporting mobile devices such as Apple and Android devices using an MDM platform such as MS Intune.

·         Fluency in German and English is a must






Viktoria Wiehr

Team: Sales and Marketing

Languages: English, Ukranian, Russian & German


Growing up in Ireland with Ukrainian parents, I was always surrounded by Russian, Ukrainian and English and developed a vast interest for languages. When I came Germany in 2017, I found myself truly connecting with the people their culture and mentality. After finishing my bachelors degree in American and British Studies I decided to embark upon an adventure into the world of international and multilingual recruiting. I specialise in the field of Sales and Marketing Recruitment, and I am always pleased to assist both clients and candidates in my area of expertise.


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