Looking for a rewarding and challenging career in IT support? We are currently seeking a motivated individual to join our team as 1st and 2nd level IT support As a member of our team, you will provide excellent customer service and technical support to our clients.

The ideal candidate will have excellent communication and problem-solving skills, as well as experience with hardware and software troubleshooting. You should be comfortable working in a fast-paced environment and be able to prioritize tasks effectively.

In this role, you will have the opportunity to work with a variety of technologies and help our clients overcome technical challenges.

If you are passionate about technology and helping others, apply today!

Tasks

·         Take ownership of user problems and be pro-active when dealing with user requests and issues.

·         Maintain and monitor all network, security and computer systems to meet the organisation’s current and future requirements.

·         Analyse, diagnose, resolve or escalate reported issues, requests and outages in a timely manner.

·         Build, configure, install, and troubleshoot laptops, mobile devices and tablets.

Requirements

·         2 years experience in a similar IT Support role, using ITIL framework in providing desk-side support as well as use of Remote Support Tools to support users out of the office.

·         Background in providing exceptional customer service and able to handle time-sensitive situations face-to-face and over the phone.

·         Previous experience using an incident management/tracking system is a must.

·         Experience in providing support in a Windows 10 environment as well as Mac OS X – configure, deploy, support and use SCCM and JAMF.

·         Experience in supporting mobile devices such as Apple and Android devices using an MDM platform such as MS Intune.

·         Fluency in German and English is a must