Customer Service English+

My client is currently looking for an English + German, Italian, Chinese, Spanish, Portuguese, Japanese and/or French  speaking Customer Service Representative to join their multi lingual team based in the Frankfurt area. If you have gained at least 2 years in a customer service role then this could be a very exciting opportunity with career development opportunities and regular working hours!

Customer Service Representative
Frankfurt, Full-time (regular hours), Permanent contract

The Role:

As part of a team of 10 multi lingual Associates, your role will be to receive calls from international clients based in the U.S and throughout Europe. Your main languages used will be one or more of the following: German, Italian, Chinese, Spanish, Portuguese, Japanese and/or French plus fluent English. You will be responsible for receiving incoming calls regarding the customer accounts and answering various questions about the product.

The Requirements:

My client is looking for a candidate who has experience with a call or service centre and familiar with receiving incoming calls. You should be familiar with call monitoring and working towards KPI’s.
Other requirements include:

  • Fluent German, Italian, Chinese, Spanish, Portuguese, Japanese and/or French
  • Fluent English C1+
  • At least 2 years in a contact centre/service centre/call centre environment
  • Experience from the finance industry is desired but not a must, as training will be received
     

You have to a valid permit to work in Germany

If you are interested in this positon please send your English CV to Anna via a.cardano@eurolondon.de

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Anna Cardano

Team: Banking & Finance - Germany

Languages: German, English & Swedish

About me: I moved from Scotland to Germany in 2007 and started with Euro London Appointments on the Secretarial Support and HR desk. Since 2014 I am the Principal Consultant for the Banking and Finance desk and specialise in a broad range of junior and senior positions within that sector. 

Having grown up in Scotland and Sweden I have a very international outlook and cultural awareness that helps me greatly in what I do. With over 10 years experience in recruitment I am a successful, passionate and fun recruiter!

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