Customer Success Director

Our client is a global player in the field of multi-vendor e-commerce platform solutions. The solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months.

As a Customer Success Director, you will accompany clients in their use of your marketplace solution to ensure optimal performance. You will advise your clients on marketplace best practices and help them to increase revenues. You will report to the operations Director and will be involved in key projects.

This is a consultative role and you will work with major key account customers.

 

Responsibilities

  • Implementation of the development strategy for the Customer Success programme (processes, operations etc.)  
  • Build and train customer success team.
  • Achieve revenue targets
  • Manage client on-boarding once contract agreed by sales team
  • Organise training sessions and workshops with client teams in order to demonstrate best practices  
  • Organise regular meetings with clients to under stand their needs and advise on changes / developments etc.
  • Work closely with the sales team to identify new sales opportunities within existing accounts
  • Share client feedback internally in order to improve the product, roadmap, processes etc
  • Continual research of the e-commerce / marketplace sector

 

Profile required

·           Significant experience as a Senior Customer Success Manager / Customer Success Director within the E-commerce sector

·           Bilingual French / English.

·           Sound knowledge of the marketplace / ecommerce and digital world

·           Consultative approach with a strong ability to build excellent relationships with partners, clients and employees

·           Commercial mindset to detect up-sell and cross-sell opportunities.

·           Analytical and process-oriented

·           Excellent communication and presentation skills

 

Salary: 70K€-80K€ + 20K€ bonus

 

Please send your CV to m.collins@eurolondon.fr

 

Please note that only shortlisted candiadtes will be contacted

 

Berater

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Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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