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Client Programmes Director

Our client is a global player in the field of multi-vendor e-commerce platform solutions. The solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months.

As Client Programmes Director, you will take responsibility for the whole lifecycle of the B2B and B2C marketplace success:  from implementation stages to defining strategies for performance improvement with clients.

You will manage at least 8 people in project management, customer success, implementation and technical support teams.  You will form part of the company’s leadership team.

 

Responsibilities

  • Drive growth and profitability within the operations side of the business
  • Develop and lead the operations team : support teams, project management, customer success
  • Manage projects with key strategic clients
  • Improve methodologies for assisting clients with the implementation and continued use of the solution (KPI, Project planning and follow up)
  • Ensure Service Level Agreements are adhered to.
  • Identify upsell and cross sell opportunities with existing clients
  • Help clients to grow through successful use of the solution

 

Profile required

  • Previous experience as a Client Programmes / Delivery / Client Service Director within a software company
  • Significant experience in team management. Strong leadership skills
  • Bilingual French / English
  • Enthusiasm for e-commerce / marketplace / digital technologies

 

Salary: 85K€ + 20K€ bonus

 

Please send your CV to m.collins@eurolondon.fr

 

Please note that only shortlisted candidates will be contacted.

Berater

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Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.

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