Spanish 1st line Support

Spanish 1st line support Agent

Are you looking for a new challenge? Are you passionate by tech?
Are you fluent in Spanish and English and enjoy dealing with people and being part of a team?
We want to hear from you!

I am currently recruiting for an innovative and fast-growing software company!


Main Responsibilities:
*Understanding the platform and speaking to customers about the company
*Troubleshooting customers issues
*Being patience and emphatic to customers
*Meeting the KPIs and company's expectations

Must Requirements:
*Fluent in Spanish and English
*Minimum 1 year of technical support experience
*Highly competent in numeracy
*Organized and methodical
*Logical mindset
*Ability to troubleshoot independently.
*Can work under pressure in a fast-paced environment.
*Experience using cloud-based platforms.

Beneficial to have:
*Understanding using HTML, CSS and Javascript
*Experience training and meeting customers via video call and F2F
*Invoicing knowledge procedure
*Understanding of accounting software like Xero and Quickbooks
*Amazing personality


Benefits:
*Salary: £28,000 - £30,000
*Gym membership
*Training's to develop your skills
*Annual Holidays - 28 days (including bank holidays)
*Sick pay
*Bike to work scheme
*Company events
*Monday to Friday role, enjoy your weekend!

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

Berater

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Silvia Midoni

Team: Customer Services and Contact Centre Division

I specialise in: permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in UK and EU.

Languages: English, Russian and Romanian

Fun Fact: I have 2 degrees ( journalism and acting & performance) but straight after University got a job as a HR manager.

I’ve been at Euro London since: May 2019

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