*You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date.
*Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion.
*You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found.
*Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine.
*You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements.
*At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return.
*You will provide direct support to the Head of Property Management and Property Management team.
*Proficient in Landlord and Tenant law
*Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently;
*Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp);
*Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties;
*Fluent in English and Mandarin