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Working Relationships: Working closely with the E-commerce Manager, Marketing, Sales, Logistics and Finance Departments. Duties/ Overview: The role of the Customer Support Coordinator is to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/product/service inquiries via phone and email, including support for online orders. Job Description 1.Handle incoming customer inquiries via phone, email and other channels, providing excellent customer service at all times. 2.Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. 3.Record all customer interactions ensuring that issues are resolved in a professional and timely manner. 4.Process web returns. 5.Liaise and build relationships with Marketing, Technical Support, Finance, and Sales to ensure effective resolution on all customer inquiries 6.Interact and communicate with our supplier and vendor partners regarding customer activity/orders. 7.Reporting on customer support, highlighting improvements and best practice. 8.Ensure smooth running of e-commerce flow through constant monitoring and taking appropriate action where needed. 9.Support other departments when required including both the Marketing and Sales Admin Teams. 10.To assist the E-commerce Manager as required in carrying out ad-hoc reporting tasks. Knowledge and Skills Requirements 1.To be able to speak fluent French & English is essential (another language is advantageous). 2.Excellent communication skills (both written and verbal) including a warm telephone manner. 3.Previous customer service experience is essential with a genuine interest in customer care. 4.Previous experience working in E-commerce would be an advantage. 5.Excellent organizational skills with ability to multi-task and extremely detail oriented. 6.Ability to resolve complaints and queries ensuring a high level of customer service. 7.Proactive and highly motivated team player. 8.Proficient in all Microsoft Office Packages. 9.Ability to work to tight deadlines and to be able to demonstrate excellent time management skills. General Attributes 1.Ability to work as part of a team and use own initiative - acts on various methods and strategies for solving problems and meeting objectives. 2.Willingness to learn and develop job skills. The job title classification stated is not definitive and the employee may be required to carry out other duties from time to time.
Are you a determined, enthusiastic, friendly Finnish speaker with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company is currently looking for a Customer Service Representative with fluent Finnish to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Finnish and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Finnish and English, both written and spoken Min 1 year experience in a Customer Service/ Retail/ Hospitality Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Given the nature of the role candidates must have excellent command of both Finnish and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to email@example.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements
If you are a German Customer Support Representative who would like to join a huge reservation platform company read on… The company has been providing online services for more than 20 years. They are expanding their team and they have a very exciting plan, providing exceptional customer service. Do you want to contribute to this? Responsibilities Serves as main point-of-contact and undertakes responsibilities for the success of multiple customer projects.. Answer customer and employee calls, emails, community posts. Responsible for development and increasing effective and positive relationships with customers. Effectively recognizes, anticipates and manages customers' needs. Assisting customers with their technical and software related problems Providing online support to restaurants and diners Be flexible Profile required German/English fluent speaker Passion for customer service preferably in a software support environment Experience B2B and B2C Restaurant/ Hospitality experience 1 years experience providing customer support would be ideal - preferably in a software support environment Working knowledge of current Microsoft Windows operating systems If you felt that could be you, quick apply or send your CV to firstname.lastname@example.org Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.
1. Having work enthusiasm. Proactively contact customers to provide complete consulting services and appropriate product recommendations for each customer. 2. Having occupational sensitivity. Quickly understand the changes in demand in the property industry and related markets, and develop and update the corresponding sales plans in a timely manner. 3. Fully familiar with the company's product information, quickly meet customer needs, and provide customers with the best solution. 4. Activating explore potential customers, create contact information, and maintain communication channels. 5. Establishing strong relationships with existing customers and strive to develop new sales channels and seek more quality collaborators. 6. Performing operations and other relevant tasks on the business. Skills and Experience Required: 1. Bachelor degree or above in marketing, communications, media, digital science are preferred 2. Mandarin speaker. 3. Hardworking, earnest, honest, and team spirit. 4. Strong insight, communication, and resilience. 5. From the actual situation, objectively analyze and solve problems. 6. Adapt quickly to the new environment, good at learning and application. 7. Optimistic personality, the courage to challenge yourself.
Responsibilities: *You will be the primary point of contact for Landlords and Tenants throughout the tenancy, liaising with our in-house maintenance team to ensure that all reactive maintenance reported issues are dealt with promptly and clients are kept up to date. *Where any insurance claims are necessary, you will raise the claim on the Landlord's behalf, arrange quotes and bring the claim to a successful conclusion. *You will visit all of the properties in your portfolio on a regular basis, reporting back to the Landlord and highlighting and issues found. *Dealing with correspondence promptly, including processing invoices for ground rents and service charges, will be part of your daily routine. *You will ensure that all properties are safe and that the licensable properties in your portfolio adhere to the license requirements. *At the end of the tenancy you will analyse the check-out report and highlight any potential dilapidations to the Landlord and negotiate the deposit return. *You will provide direct support to the Head of Property Management and Property Management team. Requirements *Proficient in Landlord and Tenant law *Methodical in your working, ensuring inquiries are prioritized and dealt with efficiently; *Customer service focused, responding to Landlords within 24 hours across a variety of platforms (email, Wechat, Whatsapp); *Able to work independently and be responsible for organizing own diary and workload, including managing appointments to inspect properties; *Fluent in English and Mandarin