If you are a German speaker looking for a new role in customer service, then we have an exciting new role for you! This is a hybrid role, with 3 days a week in the office in Manchester. The salary for this role is up to £28,000 depending on experience.
The successful candidate will be responsible for providing B2B customer service. The company provides software to assist clients with supply chain management so you will be responsible for managing customer relationships and ensuring that the delivery of the company's services are provided to their customer base in Germany. The role will involve managing communications with existing customers and overseeing campaigns to engage with new ones. You will work closely with your internal team to ensure customer satisfaction is maximised.
The company operates internationally and is going through an exciting period of growth. They are specifically looking for German speakers to assist their customer and client base across the DACH region.
Support and communicate with customers across the DACH region via phone and email.
Monitor and analyse campaign performance.
Ensure customer details and communications are recorded accurately.
Provide customers with any information needed to maximise engagement.
Produce client reports to keep track of delivery of services.
What we're looking for:
Native level of German
Previous customer service experience, ideally in a B2B environment
Excellent relationship management skills
Ability to work well individually and as part of a wider team
Excellent communication skills
If this sounds like you then apply now!