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Customer Support for an Online Retailer with French/German

Apply today to join a growing e-commerce company that still keeps its friendly atmosphere despite the impressive growth. You will be working in a team that is working towards a common goal - be the experts in online retail and offer customers an amazing customer service experience.
You'll be joining a head office in Wimbledon with a casual but busy atmosphere!


Your responsibilities will be:

- Communicating with customers over the phone, emails and live chat
- Helping resolve customers' queries regarding the products
- Actively reaching out to customers after they've placed their orders
- Working on how to improve customer experience
- Administrative tasks related to orders and customers' emails


What you'll bring:

- Fluent German/French and English language is a MUST as you'll be in daily contact with customers from Germany/France and the UK
- Previous experience in a similar position - customer service, retail
- Experience working towards goals
- Previous exposure to online retail would be an advantage
- Excellent attention to detail


If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Petra Kubicskoova

Team: Customer Services and Contact Centre Division

I specialise in: Permanent recruitment for multilingual customer support and call centre positions in the UK and abroad 

Languages: English, Slovak and Czech

About me: After obtaining my master’s degree in Psychology, I started my career in recruitment in Slovakia. I’ve been enjoying it for over 4 years now and recently I’ve made my dream come true by moving to London where I continue to work with multilingual candidates. When I have the time and money J I try to travel as much as possible.

Fun Fact: I’ve visited 15 countries in the past 12 months!

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