Customer Service - Multilingual

Multilingual Customer Support

Are you looking for a new challenge?

Are you fluent in in French, English and Italian or Spanish and enjoy dealing with people and being part of a team?

I am currently recruiting for a successful pharmaceutical company that helps people live a better life. They are looking for French speakers who speak as well Italian or Spanish and are customer oriented.

Responsibilities:

To lead and manage end to end customer service activities
Manage global service provider for managed access programs
Customer order & service management
First point of contact for non-technical questions related to orders, price, and credits for internal & external stakeholders
Work with internal stakeholders to resolve customer questions and issues
Installation process coordination
Coordinate the delivery, installation, and training for new instruments between sales, logistics, finance, technical & clinical service
Customer service KPI development & monitoring
Customer service process development
Identify gaps in the current process landscape
Develop cross-functional processes to improve customer service delivery
Requirements:

Bachelor's degree in business, logistics, supply chain management, or related field.
3 years experience in a logistics, supply chain, and/or customer service function in the healthcare industry
Ability to influence without formal authority.
At ease with Microsoft Office suite. Advanced knowledge of Excel is a plus
Experience with operation of ERP systems
Language requirements: English, French and/or Italian and/or Spanish

Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

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Silvia Midoni

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