Team: Temporaries & Contact Centre Divisions
I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad
Languages: English & German
I’ve been at Euro London since: July 2014
About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.
In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer!
If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people!
Fun fact: I once had trials for England American Flag Football
This job has now been filled but you may be interested in:
We are currently looking for a trilingual (Italian, Spanish and English speaking) Co-ordinator for our client whose office is in Sunbury-on-Thames. This is a great opportunity to work for an amazing company in a great team of professionals to use all your language skills and ambitious nature to the maximum! About the role The responsibility of monitoring service levels Providing excellent customer service to maintain effective business relationships Clearly communicating with customers via e-mail and telephone, and dealing with complaints Managing the e-mails in order to ensure a 24 hour response policy Responding to the requirements in an efficient and timely manner Working with replacement requests from distributors and resellers, escalating to Technical Support when needed Providing regular updates to customers about their pending cases while checking the status of the delivery Creating and maintaining a clear and detailed work records in the database Providing clear monthly reports and attending team meetings Attending product trainings and gaining strong skills on the products Ideal candidate Fluency in Spanish, Italian and English to business standards (verbal and written) Previous experience of dealing with customers in an administrative role Excellent communication and organizational skills Working knowledge of MS Word and Excel Problem solving nature and a team player You must be able to legally work in the UK! If you are looking for an exciting opportunity where you can use your language skills, please send an updated CV in Word format to Tea Mastelic at firstname.lastname@example.org. Thank you for your interest in Euro London Appointments. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.
Returns Coordinator - Fluent Italian with Spanish Sunbury on Thames Middlesex This position is primarily responsible for coordinating the return of Products and providing excellent customer service to maintain effective business relationships. You will effectively monitor service levels and customer satisfaction and contribute towards a smooth customer experience. Dealing with replacement request from distributors, resellers and end-users from the EMEA region. To deal with special product requests from Technical Support and cooperate with Warehouse, UK and Worldwide Planning to arrange the correct product specifications. Duties are extensive to ensure the smooth return of products and that customer accounts are kept updated with the correct information. We are looking for applicants with: Fluency in Italian and Spanish (as well as English). Spoken and written. Previous experience in a B2B Customer Service role or Administration position. Strong MS Office skills. Ability to coordinate and resolve a variety of customer concerns Active team player Positive work attitude Strong focus on Customer Service The candidate must live within reasonable commutable distance to Sunbury, or be willing to relocate. If you are interested please contact Claire on 01753 668840 or emailing your CV to email@example.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com