Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

German Speaking Technical Support Advisor

I am recruiting for a dynamic and enthusiastic German speaker with technical support experience to join an international company specialized in the network industry. The European Customer Services Centre provides 24/7/365 support for all client's Data Centers. As a Technical Support Advisor you will act as the first point of contact for all customers ensuring that queries and requests are managed in accordance with agreed service level agreements. Working in a 24h shift pattern (12 hour, 4 days on 4 days off rolling pattern) the position offers a basic salary of £24k pa plus a great package of benefits taking your annual salary to £30,600 pa.


Duties:

*Handling all incoming customer requests either via phone, email, CRM system or on-line customer portal.
*Resolving customer queries or escalating customer service requests to the appropriate company contact to effectively resolve the query.
*Effective & timely management of cases within the CRM system.
*Following Company escalation procedures based on the impact or severity of the customer request.
*Ensuring response time for handling customer request is within SLA.
*Alert monitoring to ensure all major or critical alerts are dealt with appropriately
*Maintaining and updating critical customer information on the customer contact database.
*Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided.
*Participating in projects assigned by Shift Leader or Customer Service Manager.
*Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency.
*Providing customer training & 1st line support on portal usage.


Essential:

*Demonstrable experience of working within an international B2B company (ideally within the IT or Telecommunications industry).
*Previous experience in a customer support role where high standards of customer service are expected.
*Experience of ticket management in CRM systems.
*Basic understanding of ITIL methodology.
*An understanding of basic data centre and networking terminology, such as monitoring alarms
*Bi/tri-lingual (English and German essential, plus Spanish and/or French desirable)
*Desirable but not essential:
*Educated to Degree level
*ITIL V3 Foundation Certificate

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

Berater

image

Jason Fontanarosa

More

This job has now been filled but you may be interested in:

 
  • We are looking for a Korean speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions. You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm) The right candidate must speak Excellent English and a good level of Korean.

  • I am now working with a financial institution that is everything but traditional. This company is helping small businesses with their finances and they are now looking for a great communicator with German language who will be taking care of their clients. If you want to be there for the clients throughout this journey, apply now! You will be supporting your clients and with that you'll develop a great relationship with small and middle businesses in Germany. You'll be also in daily touch with your internal teams to provide them with any financial documents they might need from your clients. In this role you will also be: -Supporting clients with their loan applications -Getting in touch with clients in case they have signed up for company's services so you can guide them through the process -Providing information to clients about the complex products and services -Handling calls in order to get all the needed information for the loan-approving process -Supporting the German market As mentioned this is anything but a traditional company therefore you will be working in a smart and casual environment with great benefits such as company retreats, active clubs, office yoga, enhanced parental leave, stock options, attendance to tech conferences and many more. Send us your CV if you are: -Native or near-native German speaker -Fluent in English -Experienced in Customer Service sector -A great communicator and a great listener too -Not afraid of business and financial terminology If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you native or near-native in German? Do you speak excellent English as well? Do you have a genuine interest in travel sector and do you have what it takes to help your customers with their travel bookings? A growing online travel platform company is now looking for German speakers to join them in their London team. Previous experience in customer service is a huge advantage. However if you haven't had a chance to gain much experience but you have the right can-do attitude and want to learn a lot, the company is offering an intensive 4-weeks training for new-joiners. With the tools provided and your customer-centric approach, you can start and build your career in travel and customer support! So what can you expect in this position? You'll be: * providing customer support in German and English * helping clients with phone and email queries regarding their travel bookings * looking for the best solution to customers' questions with your team * processing bookings in the internal system * on top of all admin tasks connected to booking and reservations Reach out and send me your updated CV if you're: * fluent in English AND have fluent to native level of GERMAN * comfortable in the busy and fast-paced customer service environment (e.g. from hospitality) * already experienced in a similar position * excited about learning new things * switched on and have a positive mindset Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are looking for a Mandarin/Cantonese speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions. You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm) The right candidate must speak fluent English and a good level of Mandarin or Cantonese.

  • Are you native or near-native in Dutch? Do you speak excellent English as well? Do you have a genuine interest in travel sector and do you have what it takes to help your customers with their travel bookings? A growing online travel platform company is now looking for Dutch speakers to join them in their London and Ipswich teams. Previous experience in customer service is a huge advantage. However if you haven't had a chance to gain much experience but you have the right can-do attitude and want to learn a lot, the company is offering an intensive 4-weeks training for new-joiners. With the tools provided and your customer-centric approach, you can start and build your career in travel and customer support! So what can you expect in this position? You'll be: *providing customer support in Dutch and English *helping clients with phone and email queries regarding their travel bookings *looking for the best solution to customers' questions with your team *processing bookings in the internal system *on top of all admin tasks connected to booking and reservations Reach out and send me your updated CV if you're: *fluent in English AND have fluent to native level of Dutch *comfortable in the busy and fast-paced customer service environment (e.g. from hospitality) *already experienced in a similar position *excited about learning new things *switched on and have a positive mindset Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com