Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

International Contact Centre Manager

A successful and ambitious e-commerce company are looking for an experienced customer service and call centre manager who wants to lead a period of exciting change. Working with the Head of Customer Services, you will drive the business forward but you are also not afraid to get stuck in with your teammates.

You will be an expert in all of the nitty-gritty workings of a successful contact centre (KPI management, training, SLA, navigating customer engagement software) and you will be passionate about maintaining best practice.

You will also understand the workings of an international environment and how customer service operates in different cultures. You speak more than one language and possess excellent cultural awareness.

A proven track record in the recruitment and training of new teams is also needed. This particular organisation is currently going through an exciting period of growth and has big plans for the rest of 2018 and beyond.

Your background:
- Experienced Contact Centre/Customer Service Manager
- Managed teams of 30 agents and managing a shift rota (weekends & evenings included)
- A motivator who leads by example and is passionate about the development of others
- A fluent to native speaker in English and one other language
- Eagle eyed and great analytical skills for KPI/SLA management
- Interested and up to date with the latest contact centre industry trends and technologies

If the opportunity to manage an international and multilingual contact centre is one that excites you please send your CV to j.mcclean@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

Berater

image

Josh McClean

Team: Temporaries & Contact Centre Divisions

I specialise in: Permanent recruitment for multilingual customer support (B2B & B2C) and call centre positions in the UK and abroad 

Languages: English & German

I’ve been at Euro London since: July 2014

About: I studied German & Politics at Sheffield University and on my year abroad I worked at an independent translation agency in Hamburg. After graduating, I joined Euro London Appointments and have experience in both temporary and permanent recruitment.

In my spare time I play rugby for Hammersmith & Fulham RFC, read sporting/political autobiographies and enjoy what London has to offer! 

If I were a famous person, I would be: James Martin during his Saturday Kitchen Days because I would cook great food and meet other interesting people! 

Fun fact: I once had trials for England American Flag Football

More

This job has now been filled but you may be interested in:

 
  • Apply today to join a growing e-commerce company that still keeps its friendly atmosphere despite the impressive growth. You will be working in a team that is working towards a common goal - be the experts in online retail and offer customers an amazing customer service experience. You'll be joining a head office in Wimbledon with a casual but busy atmosphere and also 4 office dogs! Your responsibilities will be: - Communicating with customers over the phone, emails and live chat - Helping resolve customers' queries regarding the products - Actively reaching out to customers after they've placed their orders - Working on how to improve customer experience - Administrative tasks related to orders and customers' emails What you'll bring: - Fluent German/French and English language is a MUST as you'll be in daily contact with customers from Germany/France and the UK - Previous experience in a similar position - customer service, retail - Experience working towards goals - Previous exposure to online retail would be an advantage - Excellent attention to detail If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Position Title: Polish Speaking Customer Support Executive Location:London Salary:£ 28-33k per annum (depending on experience) My client is a world wide known Membership Organization looking for a Polish speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 28-33k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES: *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all Polish and English enquiries. *Assist with events. Maintaining registration lists and dealing with events related duties and enquiries. *Host Polish Languages Online events (courses) *Assist with ad-hoc projects SKILLS *Fluent to native Polish/English speaker plus any other European language *Two-year minimum of experience in a customer service, sales support, or help desk role. *Extensive knowledge on Customer Service and Sales processes. *Strong written and spoken communication skills in both English and Polish *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: German, Russian, Spanish, or other modern European languages a plus. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • German speaking Customer Support Representative £20,000-22,000 pa My client is a world leading company specialised in health living nutritional products focusing in making of this world a better place for all of us. They are looking for German speakers to join their customer support team responsible to provide service to clients all over the world and developing long lasting relationships. Job description: *Provide Customer Support to clients over emails and telephone for both the German and English market ensuring that the team targets are met *Enter accurate data in respective systems *Work accordingly to the service level agreements states by management *Make sure that all communication is of high professional standards *Carry out all other tasks as assigned by the management team *Support CRM, quality and incident management together with other administrative tasks Skills: *Customer orientation *Outstanding communication skills in both English and German. *Able to work under pressure in a fast paced environment. *Ability to develop long lasting relationships with clients *Team player supporting other team members and providing answers to questions to other colleagues when in need. *Friendly and outgoing with a professional approach. Benefits: *A competitive salary *Personal trainer once a month *Career progression!!! *Breakfast for the office everyday *Free cafeteria with a Batista *Daily free company products *500 euros in referral scheme *Monthly events in the office If you feel you have what it takes to be successful in this role, please do send your CV to Jason Fontanarosa (j.fontanarosa@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Position Title: Polish Speaking European Service Executive Location:London Salary:£ 28-33k per annum (depending on experience) My client is a world wide known Membership Organization looking for a Polish speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 28-33k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES: *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customized reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all French enquiries. *Assist with events. Maintaining registration lists and dealing with events related duties and enquiries. *Host Polish Languages Online events (courses) *Assist with ad-hoc projects SKILLS *Fluent to native Polish/English speaker plus any other European language *Two-year minimum of experience in a customer service, sales support, or help desk role. *Extensive knowledge on Customer Service and Sales processes. *Strong written and spoken communication skills in both English and Polish *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: German, Russian, Spanish, or other modern European languages a plus. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Are you a natural communicator and a people person? Are you always working towards customers' satisfaction? Can you also speak fluent German and English? If you answered yes, this is the right position for you! Apply today to join a growing e-commerce company that still keeps its friendly atmosphere despite the impressive growth. You will be working in a team that is working towards a common goal - be the experts in online retail and offer customers an amazing customer service experience. You'll be joining a head office in Wimbledon with a casual but busy atmosphere and also 4 office dogs! Your responsibilities will be: - Communicating with customers over the phone, emails and live chat - Helping resolve customers' queries regarding the products - Actively reaching out to customers after they've placed their orders - Working on how to improve customer experience - Administrative tasks related to orders and customers' emails What you'll bring: - Fluent German and English language is a MUST as you'll be in daily contact with customers from Germany and the UK - Previous experience in a similar position - customer service, retail - Experience working towards goals - Previous exposure to online retail would be an advantage - Excellent attention to detail If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com