DUTCH SPEAKING CUSTOMER SERVICE ADVISOR | UK Jobs | Kundendienstleistungen & Call-Centre Recruitment | Jobs from Euro London Appointments
Diese Stelle ist nicht mehr verfügbar.
Sie können ähnliche Vakanzen anzeigen oder E-Mail Benachrichtigungen für diese mit den unteren Buttons aktivieren

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR

This is a great opportunity for a Dutch speaker who is looking to relocate to the UK and start a growing career within an exciting and young company that has enjoyed rapid growth in recent years particularly via ecommerce.
The package offers full training, a competitive salary between £20,000 and £25,000 per annum plus great benefits. Working Monday through Friday 9 am to 5 pm you will be In a very friendly and fun environment, (staff members bring their dogs to work!)

Job Specification
*Process the customer orders and provide basic nutritional advice through phone, emails and live chat from the first contact to the delivery of the product.
*Promote new product up and cross selling every time a opportunity is presented.
*Take ownership of any complaint, refund request, returns or general troubles finding a solution to the customer's issue.
*Work along with the team in the Netherlands.
*Prioritise and plan daily to work effectively

Key Skills
*Dutch speaker fluent to native level
*Outstanding communication skills
*Able to take ownership of each enquiry and problem solve in order to resolve customer enquiries and complaints
*Previous office based customer service experience
*Interpersonal skills and a good team player with good attention to detail as well as a quick learner.
*Ability to multi-task and work under pressure engaging administrative tasks while delivering an outstanding customer service.

If you feel that you are suitable for the role and are available for an interview please send your CV IN WORD FORMAT to j.fontanarosa@eurolondon.com

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at ww

Berater

image

Jason Fontanarosa

More

This job has now been filled but you may be interested in:

 
  • My client is a world wide known Membership Organisation looking for a German speaking Service Support Specialist delivering the highest level of service, supporting their existing and potential members, partners and staff as well as regularly deputise for the European Service Team manager. Based in London you will be working Monday to Friday 9:00 am to 5:30 pm. The package offered includes £ 29-37k per annum plus private health care and pension schemes. Full training will be provided. RESPONSIBILITIES *Answering phone calls and emails answering questions about products, services, accounts Etc. As well as resolving problems and following up with the client to ensure that the issues as been resolved. *Identifying sales opportunities and passing leads over to the sales department *Producing customised reports upon request - membership, events, sales etc. *Contribute to the update of department policies and procedures *Take care of all German enquiries. Assist with events. Manage registration and onsite requirements for European Events *Host French Languages Online events (courses) *Assist with ad-hoc projects Skills *Fluent to native German/English speaker *Two-year minimum of experience in a B2B customer service, sales support, or help desk role including minimum of 6 months in a supervisory capacity. *Extensive knowledge on B2B Customer Service and Sales processes. *Strong written and spoken communication skills in both English and German *A team player as well as ability to work without supervision and natural capacity of building relationships with customers. *Extensive working knowledge of MS office, CRM software and basic knowledge of Salesforce.com *Excellent reporting and problem solving skills as well as able to present information and an ability to prioritise *Excellent numeracy and Excel skills *A third language such as: French, Russian, Spanish, or other modern European languages a plus but not essential. If you feel that you are suitable for the role and are available for an interview please send your CV to j.fontanarosa@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • A new role has come about for a fluent French and English speaker based in the Blackburn area. Additional languages are a distinct advantage, (Spanish, German, Italian) but the focus is on someone who has excellent customer support experience to join a vibrant and very social team as a Technical Customer Support Representative. If you have some 1st line technical support experience then that's great! If not, don't worry as full training will be provided. You will be supporting the company's own products (hardware and software), so a keen interest in technology and an ability to learn quickly is all you need! Combine your linguistic, problem solving and customer care skills to succeed within a fun team environment and build your career in a global company at the forefront of its industry! What you will be doing: -Helping customers solve technical issues within a timely manner. -Using the Call Management System to record all reported issues. -Exceeding your targets in agreed KPIs. -Making decisions about which issues should be escalated. -Solving issues which do not require escalation. -Translating documentation for customers when required. -Contribute to the fun team environment. What you need: -Fluency in French and English to a high business level, both written and spoken. -Customer service experience. -Know how to prioritise and manage your time efficiently. -Excellent organisational skills. -Outstanding communication and PC skills -Enjoy working in an international and multilingual environment. -Knowledge of computer configurations would be a great advantage. What's on offer: -26 days of holiday bank holidays your birthday off -Top quality training, coaching and personal development. -Monthly awards for support excellence. -Work from home over Christmas. -Social events -Free tea and coffee. -Private medical plan. For more information please send your CV to the email provided. Ideally you will have your own transport due to the company location. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Want to escape the morning traffic? Speak fluent German? Want to work between 34 and 38 hours a week? Live near Reading / Oxford area? This could be an opportunity for you! International clothes-retail company is looking for fluent German speakers to provide strong customer support to their client base. Working hours are Mon-Fri 10/11am-6pm or Tue-Sat shifts between 8am-6pm. In this role you'll be taking customer orders by phone, assisting with a wide variety of customer service and accounts queries and other general office duties. The role doesn't involve any outbound or sales calls. If you consider yourself a customer focused team player, apply now! Ideal candidate should: -Be fluent in English and GERMAN as you'll be in daily touch with German-speaking customers -Have previous customer service -Be a team-player -Be familiar with PC and IT systems If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German (FTC) or French (Perm) Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. The German speaking role is a Fixed Term Contract for around 5months. The French speaking role is a Permanent Contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are currently working with the world's largest travel site that is looking for multilingual speakers to join their growing team in Oxford. In this role you'll be providing customer support and helping customers with phone and email queries regarding their travel needs, bookings and any other questions on their holidays. So if you want to join the ever-growing travel industry and become a part of bright and fun team, apply now! This is a company which also offers amazing benefits such as life insurance, travel reimbursement, medical care, fruit, snacks in the office and plenty of others. Ideal candidate should: -Be fluent in English and other language - GERMAN or FRENCH or SPANISH as you'll be in daily touch with customers from all over the world -Have previous customer service or admin experience -Be a quick-learner (advisors are working with over 10 different systems) AND -Have interest in travel industry as you'll become an expert in this sector  If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com