Customer Services Specialist - Fluent German (ideally with Polish or Italian)
The Customer Service Specialist is primarily responsible for calls, emails, social media and Chat queries from throughout EMEA.
You will be responsible for:
Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction. Record activity in the CRM database.
Provide first level technical support. Calls that exceed first level technical support should be logged as a Service Request in the CRM system and passed to the Technical Support team.
Manage live Chat requests to the customer's satisfaction, respond to comments from the social media management system and the Email database where you need to ensure to maintain our service levels.
We are looking for:
Should be customer focused, have excellent communication and organisational skills, and have previous administrative experience or customer facing duties.
The candidate should be computer literate and be able to multitask.
The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries.
Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement.
If you are interested please contact Claire on 01753 668840 or emailing your CV to firstname.lastname@example.org. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com