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Customer Service Manager / Project Manager with German

I'm now working with a leading company in music technology industry based within West London.
The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes.

As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others.

Key responsibilities:
*Supervision of the growing Customer Support team
*Assist in the Project Management of setting up a new structure for Customer Support
*Coaching and developing the team members in all aspects of the role
*Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc.
*Updating the Customer Support platform
*Acting as the point of contact for all escalated complaints
*Setting SLA/KPIs for the team
*Ensuring company procedures and process are followed


Who would suit this role?

*An experienced supervisor within a customer service environment (min 4 years)
*Previous experience with Zendesk Customer Support platform
*Fluency in English and German is essential
*Customer focused
*Excellent communication skills
*Able to lead and motivate others
*Organised and efficient approach to work
*Passion for music would be an advantage



If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Berater

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Petra Kubicskoova

Team: Customer Services and Contact Centre Division

I specialise in: Permanent recruitment for multilingual customer support and call centre positions in the UK and abroad 

Languages: English, Slovak and Czech

About me: After obtaining my master’s degree in Psychology, I started my career in recruitment in Slovakia. I’ve been enjoying it for over 4 years now and recently I’ve made my dream come true by moving to London where I continue to work with multilingual candidates. When I have the time and money J I try to travel as much as possible.

Fun Fact: I’ve visited 15 countries in the past 12 months!

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