Customer Service Manager / Project Manager with German

I'm now working with a leading company in music technology industry based within West London.
The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes.

As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others.

Key responsibilities:
*Supervision of the growing Customer Support team
*Assist in the Project Management of setting up a new structure for Customer Support
*Coaching and developing the team members in all aspects of the role
*Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc.
*Updating the Customer Support platform
*Acting as the point of contact for all escalated complaints
*Setting SLA/KPIs for the team
*Ensuring company procedures and process are followed


Who would suit this role?

*An experienced supervisor within a customer service environment (min 4 years)
*Previous experience with Zendesk Customer Support platform
*Fluency in English and German is essential
*Customer focused
*Excellent communication skills
*Able to lead and motivate others
*Organised and efficient approach to work
*Passion for music would be an advantage



If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here.

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Berater

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Petra Kubicskoova

Team: Customer Services and Contact Centre Division

I specialise in: Permanent recruitment for multilingual customer support and call centre positions in the UK and abroad 

Languages: English, Slovak and Czech

About me: After obtaining my master’s degree in Psychology, I started my career in recruitment in Slovakia. I’ve been enjoying it for over 4 years now and recently I’ve made my dream come true by moving to London where I continue to work with multilingual candidates. When I have the time and money J I try to travel as much as possible.

Fun Fact: I’ve visited 15 countries in the past 12 months!

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