Are you determined, enthusiastic and motivated in providing excellent customer service within the luxury wholesale sector? If so, then look no further! We currently have an exciting opportunity for a Customer Service Executive that has a passion for wholesale and logistics and is seeking for their next challenge.
The main responsibilities in this role will be looking afte B2B wholesale clients within the luxury furniture industry. You'll be their point of contact when our customers need anything - and will help manage their accounts day to day.
In this role you will:
*Must speak German
*Be the main point of contact for our independent B2B customers.
*Respond to all enquiries, requests and issues from customers, and ensure these get fully resolved in an efficient way.
*Help with the admin that goes into managing our customer relationships, from arranging promotions, sending information and samples as needed and helping manage the client's product catalogue.
*Process the daily orders to our system and work with our Warehouse team to ensure goods are shipped on time - along with planning the week's shipments together with our Logistic Team.
Skills and experiences for this role:
*Someone with some experience in a sales or customer focused role.
*Great interpersonal skills both on the phone and email writing.
*Understanding of logistics/import/export in the international markets
*Target driven and determined but with a strong sense of helping the customer find the right solutions for their business.
*Strong admin skills: organised, great time management and good with Excel.
If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to email@example.com
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements