This firm is a leading operator of fixed income and derivatives markets, with a network in excess of 2,000 institutional clients and more than 50 dealers. Customers rely on the platform to drive the evolution of fixed income and derivatives through flexible trading architecture and more efficient, transparent markets. Since the company started, it has partnered with its clients to provide an unmatched level of innovation, product development and service by applying technology to enhance and improve the trade lifecycle.
The client service team reports to the client service manager, and works closely with the sales team to deliver the suite of products to clients on the buy side. As a Client Service Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of the products and services in order to meet with clients' demands.
Main Responsibilities include:
*Liaise with Operations team to ensure clients are on-boarded in a timely manner
*Support buy side clients with general platform/product queries
*Support internal teams in getting clients connected; delivering initial user training
*Work directly with the Regional and Specialist Sales Teams to on-board new clients, including training and the timely completion of relevant legal processes and documentation
*Responsible for having at least 80% of assigned clients logging in to the latest version of the software
*Ensuring 80% of assigned external users have a last login date of not more than 6 months
*Monitor the system is prepared for daily trading and monitoring for potential problems throughout the day
*Ownership of some buy side procedures and documentation
*Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and
*Supporting team efforts to deliver great service, particularly around product launches.
Essential Skills / Experience:
*Fluency in an additional European language (German, French, Swedish, Danish, Spanish, or Italian) - to a native level, both written and oral is required
*Educated to degree level or equivalent (exposure to studying Finance or Business is desirable)
*Customer Service or Administrative experience within Financial Services is advantageous
*Able to prioritise tasks and maintain a professional approach under pressure
*Proven ability to work as part of a team
*Results oriented and motivated to deliver excellent client service
The core working hours are 8am-5.30pm however there are two additional shifts to consider:
One to cover trading from 6.45am which operates from 6.45am- 4.00pm one day a week.
Second shift covers trading from 8:30am to 6:00pm one day a week.
Please note the recurrence of these shifts may vary each week depending on coverage. Additional shifts might be required to cover team holidays.
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.
Please note that in order to process your CV we must receive it in a Word document.