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Passionate about the latest E-commerce and web technologies ? Highly technical but love client contact and solving complex problems ? Bilingual(or almost!) in French and English (with perhaps other language skills !) If so our client may have the ideal opportunity for you in a growing, recognized and hi-tech e-commerce software environment with fantastic opportunities for career progression. In under 4 years our client has become a leader in multi-vendor E-Commerce solutions available in SaaS and full API our client is at the forefront of technologies used by over 30 global clients spanning Retail, E-Commerce websites , Key Accounts and Start-Ups. In sum , this is a fantastic time to join the team ! The challenge As a key player in the Technical Support team your mission is to support our client's customers in complex and routine problem resolution and troubleshooting. You will respond to different technical enquiries relating to different aspects of product usage, installation and parametrisation. Your main responsibilities include : *Responding to different questions relating to functionality and usage of the solution via the Freshdesk ticketing system and Slack Instant Messaging system *Carrying out N1-N2 troubleshooting on the range of E-Commerce solutions our client offer their customers. *Responding to functionality enquiries. *Improvement and development of the product functionality knowledgebase. *Identification of recurring problems and requests and standardisation of procedures for troubleshooting and transmission of information to the other technical teams ( continuous product improvement) Requirements *Mastery of SQL and management tools *An IUT /DUT degree specialized in IT/Computer Science with a Web development component. *Experience using REST APIs and API integration . *Thorough, organised and efficient approach to problem solving. *A high level of French and English (written and spoken) *Previous client technical support experience in the E-Commerce sector is a big advantage. At least one experience in customer support or a strong desire to work in support is essential. * Able to work to initiative and autonomously in a fast-changing Start-Up environment. Our client can in return offer excellent career development prospects in a cutting-edge technologies company fast expanding in France, Germany, the UK, Nordic region and beyond. There is a strong team culture and collaboration with other teams within the organisation. Why not join the adventure !
Our client, a prestigious international organisation, is currently recruiting a bilingual French / English Project Manager to work on construction and renovation projects on-site. Reporting to the Director Operations, you will contribute to the management of all on-going projects and coordinate all administrative, financial and technical tasks relating to renovations of the facilities. These projects are typically worth 2 to 4 M€/year and involve renovation of areas of the building, office facilities, on-site hotels, restaurant etc. In addition, you will assist the Project Director of a multi-scale renovation project of a 26 000m2 area. For this project you will provide administrative follow up, billing control, scheduling and program follow up. Profile required: Master degree level in civil engineering or architecture (Bac+5) 3-5 years of experience in project management Experience of the French market is required Bilingual French / English Mastery of AutoCad, SketchUp and Microsoft Office Adaptable, able to deal with daily hands-on topics up to more strategical issues Have excellent planning and organizing skills by anticipating and taking initiatives within a time frame but with a high developed sense of achievement Be comfortable and flexible in a challenging and ever changing environment Self-driven with a high level of autonomy and a team player simultaneously Ability to work under pressure and set priorities Communicate with diplomacy and sensitivity to diverse cultural backgrounds Salary: 38-42K€ Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be notified and valid working papers are mandatory.
Our client is a global player in the field of multi-vendor e-commerce platform solutions. Their cutting-edge solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. Having carved out a reputation in less than 5 years for the high quality of their modular Marketplace solutions the company is currently growing fast , whilst at the same time embracing an entrepreneurial spirit in an Agile, innovation-focused environment. As an Pre-Sales Engineer /Ingénieur Avant Vente you would be the technical expert within the Sales team accompanying Sales team members on all pre-sales activities in order to understand the technical challenges the client is facing and to help Sales understand their needs. This can be for renowned Retailers, E-businesses, Key Accounts, but also Start-ups in France and abroad. You will work closely with the Sales team, Implementation Managers, the Technical and the Support teams, supervised by the Head of Sales. Responsibilities *Assisting the Sales team throughout the different stages of the Sales cycle from the technical briefing ( understanding the client's technical environment, requirements etc….) until the presentation of the offer. *Analysing the client's requirements and proposing the most suitable solutions to them whilst taking into account the costing and realism as defined by their technical and commercial teams. *Carrying out the technical definition and establishing the budgeting for the integration of each project. *Supporting , demonstrating and reasoning the offer and its options in front of the client and preparing the client presentations alongside your Sales team colleagues. *Organising technical demonstrations with the established client contacts ( Internal teams, Web agency,Integrator) *Acting as a technical evangeliser for our client's Marketplace technologies. *Ensuring a smooth handover of each client to the Technical Account Manager and the Implementation Manager for the Integration phase. *Working in collaboration with internal teams to ensure the quality of the technical offering sold to the client. *Forwarding client feedback on the product to the Product Owner to improve the solutions and offering. *Developing your network and engaging in relationship creation with actors in the e-commerce sector. *Monitoring the market for the latest e-commerce and Marketplace technology developments. Required skills and abilities ● Higher technical education ( Bac 5 Ecole d'Ingénieur) with at least one significant long-term experience with a software editor or with an Integrator or SSII, ideally in a pre-sales capacity or with a significant pre-sales exposure. *Fluent French and Very Advanced to Fluent English. *Strong grasp of SaaS solutions and /or APIs and e-commerce solutions. *Confident developing new relationships to create opportunities for commercialising a niche E-Commerce Marketplace solution to high level clients in France and Internationally. *Strong interest in the E-Commerce sector and in working in an Entrepreneurial environment. *Excellent communications skills, you're a natural initiative taker who enjoys working with autonomy as well as within the team. *Able to travel 1-2 times a month for one day each to client sites across Europe. *Creative problem solving approach. *Passionate, enthusiastic personality ready to work with a cutting-edge solution adopted by some of the biggest names of today as well as some of the ground-breaking companies of the future! Why work for the company? Grow your career further within a hyper-growth company Work for a company awarded many times for its innovation Develop skills with the latest advanced E-Commerce Marketplace technologies, strong technical focus. Great prospects for evolution Company expanding internationally. Real atmosphere and company culture in company that has a 'Start-Up' feel ( established 5 years ago) A great human adventure!
Our client is a global player in the field of multi-vendor e-commerce platform solutions. Their cutting-edge solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. As an Technical Account Manager ( TAM) you will be involved in managing and overseeing our client's customer's technical needs , providing accurate technical assistance and support post-installation of the solution. As a TAM you should be able to explain technical details and subjects to non-technical audiences to ensure customer satisfaction . You should be results driven and motivated to meet targets and goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships. You will work closely with the Implementation Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: Responsibilities ● Provide technical assistance for customers to support pre-sales and post-sales processes ● Address all product-related queries on time ● Train customers to use products effectively ● Provide developers with customers' feedback to help identify potential new features or products ● Report on product performance ● Identify solutions to reduce support costs ● Analyse customers' needs and suggest upgrades or additional features to meet their requirements ● Liaise with the sales department to identify upselling opportunities to help increase sales new business and increase sales ● Create, maintain and improve internal and external documentation. ● Conduct workshops and share best practices with customers ● Keep track of Marketplace Performance Metrics ● Establish report on those previous activities Required skills and abilities ● Proven work experience as a Technical account manager in at least one previous experience. ● Solid technical background with hands on experience in digital Technologies. ●Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest) ●Good knowledge of SaaS/Cloud technologies. ● Familiarity with software development ● An ability to grasp customers' needs and suggest timely solutions ● Excellent verbal and written communication skills , near bilingual skills in French and English. ● Strong analytical and problem-solving skills. ●Able to travel occasionally but most client-facing Account Management is performed from our client's offices in Paris. Why work for our client? Hyper-growth company Company awarded many times for its innovation Advanced technologies, strong technical focus. Great prospects for evolution Company expanding internationally Real atmosphere and company culture in company that has a 'Start-Up' feel ( established 5 years ago) A great human adventure!
Our client is a leading global player in the field of multi-vendor e-commerce platform solutions. Their innovative solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. As an Implementation Manager, you will be in charge of the integration of the Platform on the customers' website or application, up until the launch of the Marketplace. Customers are typically major accounts (CAC 40 etc). Your expertise will be used to support the client and its technical partners' team (Internal team, Integrator team, third-party solution, etc.) in the deployment of the solution, technical assistance and user training. In this context, you will set up a project methodology according to the clients specificities. You will work closely with the Account Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: - Analysis of the existing Customer's technical solution (architecture, features, etc.) - Definition of the Technical scope - Support and assistance, demonstration and integrators training (IT services company, integrator, technical customer team) and operational users - Planning and prioritization of integration activities - Coordination of different internal and external stakeholders - Writing specifications and documentation on specific features - Reporting to the Project Director Required Skills - Technical Project Management Expertise with focus on budget and planning management, ideally within an e-commerce environment - Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest) - Good knowledge of SaaS, Jira, and other project management tools - Bilingual French / English. Client currently in 20 countries across Europe and globally. - Ability to solve complex problems - Be proactive / Demonstrate leadership - Excellent level of oral communication and enjoy teamwork - Excellent sense of organization Why work for the company? Hyper-growth company Company awarded many times for its innovation Advanced technologies, strong technical expertise Great prospects for evolution Company deploying internationally Real atmosphere and corporate culture A great human adventure!