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Client Operations Analyst - French or German speaking

Client Operations analyst- Graduate position French and/ or German speaking.

Fintech, want to work in a growing transaction network based in the Heart of London?
Looking for career growth?

Looking for a company that really invests in you?

Are you a critical thinker, problem solver, entrepreneurial and technical?

Then I have a position for you, a growing mutual funds transaction provider have recently engaged with me to sources for some brainy grads to join their growing team.

Role Purpose

The person in this role will occupy a key position within the business as our client base and product range expands. This role will have specific responsibility for the company's production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients.

Key Responsibilities

*Proactively monitor the production services.
*Provide first line support to the clients.
*Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
*Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
*Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
*Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer's perception and experience of the service.
*Work with, and communicate to, all customers and internal technical staff during implementations.
*Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
*Maintain a high-quality service support and delivery.

Required Knowledge & Experience

*Fluent French or German.
*Good technical background.
*Knowledge of the Mutual funds industry.
*Degree educated in one of the following subjects Science, technology, Engineering and Maths
*Some experience with SQL would be beneficial.
*Strong work ethic
*Attention to detail

If you would like to apply for this position then please apply with your updated CV in a WORD format.
Apply through here or send me an email directly with your CV:

l.young@eurolondon.com

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com.

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