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  • German speaking Customer Service Advisor - Travel Based in Southampton 2 days per week and 3 days from home. Are you a German speaker who loves using their language skills and is looking for an opportunity to speak with and advising customers on Travel? Do you want to be part of a team who pride themselves on helping their customers plan amazing holidays? Euro London Appointments are currently working with a global travel brand who are looking for a German speaker to join their international Customer Service and Sales team. In this role you will be the direct point of contact for all sales and support enquiries and you will be responsible for maximising revenue opportunities in every interaction by providing an exceptional level of service to German and International guests and travel agent partners This is a fantastic opportunity for someone who has previous experience of working in a high-performing sales or customer service team and loves the thrill of making customers happy! Experience within the travel or cruise industry or in a contact centre environment will be a huge plus too. It is the ideal role for someone who is keen to support customers on an international scale and have fun whilst doing so! Typical duties: * Answering calls, chat messages and emails from customers in Germany to help with queries re trips and itineraries * Liaising with customers on travel detail and suggesting add-ons that they may like to purchase * Updating internal systems with customer details * Conducting follow up calls and emails to ensure customers are satisfied with the service/product ideas given and continuing to offer additional items that customers can add to their trip You will receive extensive training to handle queries about the amazing opportunities this brand has to offer along with day to day support and guidance from the team. What our client is looking for: * Fluency in German and English * Polite and friendly communication skills/phone manner * A genuine interest in chatting to people and helping them * Excitement for up-selling * Competence with MS office packages * Previous experience in a fast paced customer facing role would be ideal * A strong team work ethic The detail: You'll be based part time of 2 days per week in the beautiful office in the heart of Southampton. This fantastic location also provides plenty of discounts with local businesses! The working hours are Monday to Friday with a choice of 8:30am - 5pm or 8:00am - 16:30pm This is a permanent position and an opportunity is to work for a highly reputable brand with a join a friendly and successful team. Contact me today to discuss further and review the full spec and package details. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website.

  • Euro London Appointments are looking for Norwegian speakers to get involved in an ongoing project with a leading market research company! This role is in office, based in a central London location. The hours for this role are 09:00 - 17:00 in the call country. If you, or someone you know speaks Norwegian, then please do get in touch and we look forward to speaking with you soon. You will need to be able to read and type in Norwegian for this role. If you would like to email me to discuss the role please do! c.ottaway@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Euro London Appointments are looking for Swiss German speakers to get involved in an ongoing project with a leading market research company! This role is in office, based in a central London location. The hours for this role are 09:00 - 17:00 in the call country. If you, or someone you know speaks Swiss German, then please do get in touch and we look forward to speaking with you soon. You will need to be able to read and type in German for this role. If you would like to email me to discuss the role please do! c.ottaway@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Italian speaking Experience Specialist-Luxury Travel industry The Skills You Need: Fluent in English and Italian, an interest/experience in travel industry or hospitality, experience with customer care of up-scale clients. Your New Salary: up to £26,800 benefits Location: London Status: Permanent Our client is a multi-award winning luxury travel company based in cool offices. You will be part of a friendly, culturally, and ethnically diverse environment, where no new joiner feels like the new person for long and everybody has the chance to make a real difference to the business. They now need an English and any and Italian speaker, who loves travel, to work with their customers who have booked holidays in dreamy villas in (mostly) Italy, and with locally based managers, to plan their trip and ensure the experience is perfect! Your duties: Operations: * Work within the processes agreed by the team, but also to actively seek out and devise ways to maximise the efficiency of your job and the way the company works as a team * Share knowledge that you receive from owners with the rest of the team where appropriate * Liaise regularly with the Local Managers to ensure teamwork is optimised * Ensure all brochures and other mailings requested are sent as and when required * Ensure all clients receive an accurate information pack by the due date Client to local managers/owner/supplier communication: * Establish and maintain pre-booking contact with your clients * Collect all necessary information from clients and provide detailed information to owners and Local Managers to ensure that the client's needs are met * Liaise with suppliers for bookings (send email with numbers/times according to pre-arranged format/timing) as required, or via our internal Admin system as appropriate * Liaise with local suppliers, owners and Local Managers to accommodate special requests and deal with objections * Work with the Local Managers to design and develop new revenue streams and business relationships Sales and client relationships: * Work closely with and maintain a clear line of communication with the Sales team to manage client bookings and enquiries * Discover and develop new business relationships with new suppliers for new services/products * Study ways to promote and develop sales for new products * Manage day to day contacts with suppliers etc. where required Product knowledge of our properties and services: * Study all our client's properties and Think Experience products so you are able to describe them in detail and sell them to clients * Gain a good understanding of the areas for which you are responsible for so you are able to give accurate information to our clients regarding the area, travel connections etc * Compile and update the Think Experience product documentation and files * Where necessary, contact the local supplier or Local Manager in our villa regions to get up to date and accurate information on the products * Feedback information on the Think Experiences to the Sales team and Marketing team so that as a team we can work out how they can help sell the Think Experiences during the villa sales process Going the extra mile: * Use your initiative in looking actively for ways in which to improve the operations of the business and fulfil any other duties that may be reasonably expected to fall within your role You, your skills and experience * You will have an excellent level of English * You will also ideally be proficient in Italian * You will have a friendly and professional manner in person and over the phone * You must be a confident and articulate communicator with fantastic listening skills * You'll need to demonstrate excellent writing skills to compose grammatically correct, concise and accurate written guides, letters and emails * You will be incredibly organised, diplomatic and have great attention to detail * You will need to be able to demonstrate a genuine, collaborative working style * You should be flexible and open to new and different ideas of working that strive to improve both yours and the team's performance * It is likely that you will be extensively travelled, in any case you'll need to demonstrate a passion and a curiosity for all things Italian and the Mediterranean way of life * Experience with customer care of up-scale clients would be a plus

  • Title: Dutch and French Customer Service Executive. Hybrid 2 days office 3 days WFH Are you Fluent in Dutch and French? Are you a determined, enthusiastic, friendly Dutch and French speaker with an interest in providing excellent customer service? If so, this is a good opportunity for you. One of Europe's largest specialist food companies is currently looking for a Customer Service Executive fluent in Dutch and French to be a part of their growing team in London! Within your role, as Customer Service Executive you will be providing excellent service support for a wide range of customers in Dutch and French, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. You will be part of a friendly, culturally and ethnically diverse environment, with a fabulous induction programme, where no new joiner feels like the new person for long and everybody has the chance to make a real difference to the business. Key responsibilities Supporting the team in an exciting and fast paced environment interacting directly with logistics, sales and commercial divisions with the opportunity to learn across all parts of the business Providing excellent customer service whilst providing attention to detail in all aspects of the role Supporting customer queries, issues to successful resolution and managing KPIs as part on ongoing improvement Processing customer orders into the company, sample orders, order amendments, customer query management and allocation of stock This is 12 months contract, full-time position with the possibility to move to permanent, 3 days WFH 2 flexible days in Enfield Working hours: Monday to Friday (9am - 5pm or 8pm - 4pm) some bank holiday cover 25k-26k To hear more about this exciting opportunity, apply today! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website.

  • Are you German speaker with previous customer service, sales or lead generation experience? Have you got passion for properties and real estate? If this sounds like you then we would love to her from you. The company that we are recruiting for is a real estate fintech disrupting the $40 trillion industry in Europe. They make buying, selling, and renting a fast and easy experience, while building Europe's largest tech-driven platform that allows large investors to programmatically deploy capital into single family residential homes. They unlock 98% of the market overlooked by institutions, saving the environment from unnecessary construction emissions, and retrofitting rundown properties into modern, sustainable, and beautiful homes for happy tenants. You will: *Be responsible for contacting and scheduling appointments with realtors, brokers, and home sellers. You will often be the first point of contact in their journey to sell their home quickly and efficiently to us. *Pre-select properties from our database by checking their price, rent index, and evaluating them against comparable properties to spot potentially interesting properties for us to turn into beautiful, sustainable, and modern homes for tenants *Closely cooperate with your colleagues from the sourcing and acquisition departments, working together on maintaining a healthy pipeline of real estate to buy *Represent our company as a figurehead and first point of contact Requirements: *First experience in sales, customer service, or customer success. *You love to communicate with people, you are resilient and can work under pressure, you don't like the word "no", but you can also live with rejections. *You like to learn new things. *You're interested in real estate and motivated to expand your market knowledge. *You like to work in a team. *You are a strong communicator - in German and English - and you can appear confident in customer meetings. *You have good computer skills and enjoy new, technical topics, which you want to learn quickly and independently. *You are keen on startups, like to bring in new ideas, want to help shape and build new processes with us. Benefits *Flexible and remote working arrangements *Dynamic, driven and respectful colleagues *A culture that is devoid of egos, where People > Product > Profits *Equity in the business *Mental health & therapy support *Cultural events, location trips (once feasible) and volunteering opportunities Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • No experience needed! Night Shift role. Euro London Appointments are looking for Korean speakers to get involved in an ongoing project with a leading market research company. This is an office based role, the hours are 09:00 -17:00 in call country, so will be 01:00 - 09:00 UK time. You will be paid weekly at a rate of £13 per hour. Some flexibility regarding the hours is possible depending on your situation so please do give us a call and we can have a chat to see what we can do! If you, or someone you know speaks Korean, then please do get in touch and we look forward to speaking with you soon. If you would like to email me to discuss the role please do! c.ottaway@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Euro London Appointments are looking for Swedish speakers to get involved in an ongoing project with a leading market research company! This role is in office, based in a central London location. The hours for this role are 09:00 - 17:00 in the call country. If you, or someone you know speaks Swedish, then please do get in touch and we look forward to speaking with you soon. You will need to be able to read and type in Swedish for this role. If you would like to email me to discuss the role please do! c.ottaway@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Want to use your language skills to save the oceans? We are currently recruiting for a charitable organisation, based in Central London, who are looking for a German speaker to join their friendly team as a Label Licensing Officer. You'll receive some great benefits, a generous pension scheme, flexible working hours, mental wellbeing support, frequent social activities, training development programmes, 25 days holiday (increasing with service) public holidays, and more! Working on a hybrid basis, your duties will include general admin; accounts management; customer service and liaising with partners, amongst other things. Fluent German to a native/bilingual level is essential for this role and some experience in an office setting is desirable, along with great interpersonal skills and attention to detail. Whether you're a recent graduate, or you have years of experience, if you've got a passion for marine preservation, start your application now! The next step in your career is waiting for you! Given the nature of the role candidates must have excellent command of German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV and Cover Letter in WORD format to j.walsingham@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

  • Want to use your language skills to save the oceans? We are currently recruiting for a charitable organisation, based in Central London, who are looking for a French speaker to join their friendly team as a Label Licensing Officer. You'll receive some great benefits, a generous pension scheme, flexible working hours, mental wellbeing support, frequent social activities, training development programmes, 25 days holiday (increasing with service) public holidays, and more! Working on a hybrid basis, your duties will include general admin; accounts management; customer service and liaising with partners, amongst other things. Fluent French to a native/bilingual level is essential for this role and some experience in an office setting is desirable, along with great interpersonal skills and attention to detail. Whether you're a recent graduate, or you have years of experience, if you've got a passion for marine preservation, start your application now! The next step in your career is waiting for you! Given the nature of the role candidates must have excellent command of French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately, please send your CV and Cover Letter in WORD format to j.walsingham@eurolondon.com. Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.

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