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  • Are you passionate about CRM and the meaningful impact it can have within a business ? Do you wish to develop a long-term career in the Higher Education sector within a world-leading Business School present on 3 continents and renowned globally for the quality of their teaching ? Looking for an internationally oriented career based in France in a hybrid role ? If so , why not read on ? Our client is seeking an internationally oriented and bilingual CRM Project Manager to join their IT team. As Project manager you'd be responsible for gathering clear business requirements, whilst working closely with the business analyst team, external vendors and internal business stakeholders. Our client is a renowned leader in educating leaders who transform business and society through world-class management education, with a pioneering MBA and a multi-campus /continent structure. The student and employee make-up is truly international , positioning our client as a Business School for the world. Within the CRM Project Manager position you'll ensure that the objectives are reached on time, within budget and according to project specification and adhering to the IT department project management frameworks, processes, and standards. Main responsibilities : - Responsible for gathering clear business requirements , whilst working in close coordination with the business analyst team, external vendors and internal business stakeholders. -Guaranteeing the success of the planning phase , overseas solution deployments and supporting post-deployment with the CRM platform area ( SalesForce and Eloqua) - In charge of the budget, timeline, risk and stakeholders through to completion of the project. - Managing the definition of multiple concurrent projects and a portfolio of 2-4 applications autonomously with participation within the steering committee and coordination with stakeholders and your direct manager. - Adding value to the IT application development function by facilitating communication across various business units and enhance the user experience through the simplification of processes. - Representing the business sponsors/stakeholders within the IT Department by understanding the end-user needs. -Good understanding of technology and extensive knowledge of internal business processes. -Pragmatic business requirements gathering , ability to synthesise information , optimising against business requirements. Profile sought: - You should be Fluent in French and English. - Have significant experience in project management. -Have excellent stakeholder management skills and experience. - Salesforce knowledge and experience. - Certified in Project management: PMP/Prince2/PMI -Scrum Master certification or experience would be a plus. -Experience with Eloqua would be beneficial. -Able to work in Fontainbleau ( 77) at least 3 days a week in a hybrid role. (candidates must live close by or be willing to relocate or commute to Fontainebleau) Salary: 45K€ - 56K€ benefits Our client can offer a permanent contract /CDI opportunity that will enable you to forge a stimulating and varied career within an institution that is continually investing in the latest technologies, that are vital to meeting the school's aims to deliver the highest quality of teaching in the management sphere. You will have the opportunity to deliver projects across 3 continents within a truly international working culture. Please send your CV to o.astington@eurolondon.com Please note that only shortlisted candidates will be contacted.

  • Passionate about R&D Engineering leadership and strategy execution ? Keen to drive growth within an organisation that is both global and has a close-knit company feel ? Enjoy facing challenges on technologies in the Scientific and Research sectors ? If so , please read on ! Currently our client , a world renowned innovator of scientific instrumentation technologies used by scientists and researchers across the globe, is looking for a Global Software Lead, based within commutable distance of Almelo or Eindhoven, The Netherlands, who will join and ambitious and fast-growing international company with a friendly and inclusive atmosphere. They will bring with them strong tools, processes, R&D execution strategy to influence and drive strategies supporting business goals. You will be a Global Leader responsible for decisions to drive the Global Software organisation's ability to meet the future business requirements to maximise and accelerate our client's value delivery to their internal and external customers. Responsibilities *As a Global Software Lead you'll evaluate , create, develop global strategies to optimise R&D delivery enabling growth through new business. *Driving improvement initiatives and accelerating the delivery against the R&D strategic models. *Identifying strategic partners and taking responsibility for engagement with them and the R&D team to support acceleration of the NVI project pipeline. *Formulating software strategies to achieve global alignment across all R&D Centres of Excellence. *Responsibility for identifying process automation and development across software platforms including requirement capture, architecture and design, development, testing , embedded software, firmware and release processes. Requirements *Degree educated ideally to Masters level within a Systems/Software Engineering related discipline. *Extensive experience in leading /delivering global strategic initiatives within software environments including C#.NET, C , Windows for Desktop software development. *A proven record of accomplishment of defining global software/hardware strategies, software team management and growth. *Leading Software teams including Software Team Leaders , Senior Developers, Junior Developers, Software Test Engineers, Junior Test Engineers. *Experience in a product /instrument development environment playing a leadership role across software disciplines. *Proficiency in managing and building hardware/software development teams. *A 'solutions oriented' perspective to problem solving. *Strong interdisciplinary communications skills. *Experience in owing software strategies, managing and developing requirements tools for processes and underlying infrastructure. *Experienced in software systems with extension to automation and monetisation of customer workflows. Desirable *Experience of working in an ISO9001 certified environment is preferred. *Experience in developing and executing a software vision. *A positive can-do attitude ! Our client can offer a stimulating , challenging and forward thinking working environment where the development of first-rate products and services in a 'strategy led environment' is paramount. Our client seeks to support every level of employee with professional development and can offer excellent long-term career possibilities. our client seeks to provide in-house , external and on-the-job training to their valued employees to offer real career possibilities. Our client also offers flexi-time working hours to enable a good work-life balance, in addition to competitive salaries, and annual bonus, remote working up to 3 days per week ( part of this role will include being on-site to liaise with the R&D team on upcoming and current projects) You can be based within a commutable distance of Almelo or Eindhoven. If this sounds like to kind of opportunity you're looking for currently then please apply today !

  • Driven by new technology and interested in being trained on the latest video delivery software to deliver an exceptional customer on-boarding and product adoption experience ? Passionate about using your language skills ( in French and English) to communicate with B2B customers at all levels ? A strong communicator with an analytical and collaborative approach with colleague and clients ? If so Euro London Appointments may have a superb opportunity for you this Spring ! Currently we are recruiting for a talented Customer Success Consultant/Advocate for a leading SaaS international video technologies innovator who is passionate about delivering the best online video experience to thousands of academic and corporate organisations globally. This is an ideal opportunity for a client-facing professional with a strong interest in SaaS video technologies to join a hybrid home office/office based role within a growing international team in London. As a Customer Success Advocate you'll be responsible for the overall health of our client's customers , being pro-active in your outreach to each customer based on potential issues they may face/be facing with product adoption in their business and technology environment. You'll be trained on the product, learn from others, grow your skills and accelerate you career , all within a friendly, encouraging and highly-motivated team. Primary responsibilities -Owning the successful on boarding process for new customers including new customer product training. -Responsible for understanding of the new goals /use cases of each client , ensuring that any milestones/deliverables are met. -React to all account 'at-risk alerts' and escalating if required. -Tracking all work using Salesforce. -Pro-actively reaching out to all assigned accounts based on the service level agreement. -Identifying the most important feature requests , integrations, configurations or other obstacles that are limiting the customer's success on the product, co-ordinating closely with internal Technical Account Managers and support teams. -Identifying new reference accounts for both prospects and Marketing opportunities. -Working closely with the Sales team to help maintain high customer renewal rates a well as increase product adoption and upsell. -Travelling throughout the assigned territory ( France and the UK but occasionally further afield) Usually 1-2 times a month , but subject to increase. Key skills and competencies required -Account Management skill: You manage sales accounts ensuring that customers needs are understood and met. You build strong relationships with key decision makers and client stakeholders, showing empathy and respect for clients at all levels. -Advocate for the project : You promote the project and the adoption of new technology that our client provides. -You display Analytical thinking skills : You break down problems into manageable sub-components and then assess the priorities, benefits , risks and costs -You communicate effectively and appropriately using good judgement as to what to communicate to whom. -You speak in an assured , credible and informed manner, adapting to the situation and circumstances. You listen carefully to others allowing them to make their points heard. -Experience in delivering virtual training sessions. -Experience working for a B2B software company. -You build trust with other members of the team and with client key stakeholders. Open, honest and committed at all times. You earn respect through you knowledge, commitment to quality and insight into the product. -You have a university degree (ideally but not essential) combined with at least one previous experience in a similar position. -Fluency in French and English is essential. In return our client can offer a fantastic , down-to-earth, supportive and fun to work in hybrid working environment, with a high-performing culture conducive to career and skills progression and development. You'll work with some of the academic and corporate world's best know institutions and companies with a cutting-edge product suite with an established reputation with over 4,5 million end users in the US and the UK, currently expanding rapidly in France and across EMEA.

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